Operations Supervisor – Bilingual, Call Center

Konecta

. Ensure the efficiency, quality, and continuity of the airline’s customer service operation .

Posted 9/23/2026full-timeSão Paulo • BrazilMid-LevelSenior💰 R$3,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer service teams, ensuring operational efficiency, and maintaining compliance with service standards. Proven ability to resolve critical issues and implement continuous improvements to enhance customer experience and productivity.

Highest-signal resume keywords

Customer Service Operations ManagementTeam LeadershipOperational Metrics MonitoringCompliance ManagementFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center Operations SupervisionBack-Office OperationsTechnical Support ExperienceContinuous Improvement ImplementationOperational Productivity Enhancement

Soft Skills

Problem ResolutionEmployee DevelopmentCustomer Experience Focus

Certifications & Qualifications

Bachelor’s Degree or Higher

Industry Keywords

Customer ServiceOperational StandardsService LevelsProfessional ExperienceOn-Site Position

About the role

Key responsibilities & impact

Ensure the efficiency, quality, and continuity of the airline’s customer service operation
Lead customer service teams
Monitor operational metrics
Ensure compliance with procedures, standards, and service levels
Manage employees and develop the team
Resolve critical issues
Implement continuous improvements
Focus on delivering an excellent customer experience, operational productivity, and achievement of contracted results

Requirements

What you’ll need

Bachelor’s degree or higher
Experience as a Call Center Operations Supervisor in customer service, back-office operations, or technical support
Fluent spoken and written English
3–5 years of professional experience
Availability to work a 6-on, 1-off schedule, including alternating Saturdays and Sundays
Availability for mid-shift or closing shifts
On-site position in downtown São Paulo

Benefits

Comp & perks

Transportation allowance
Medical and dental insurance
Life insurance
Childcare assistance (for children up to 24 months old)
TotalPass | Gym, nutritionist, and therapy services
Bullla Card | Credit card
SESC membership
Discounts at colleges and educational institutions
Discounts at amusement parks
Meal voucher
Career growth opportunities