Customer Success Manager

Kontakt.io

. Own post-deployment success for strategic national healthcare customers .

Posted 10/22/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success within the healthcare sector, focusing on post-deployment strategies, relationship building, and driving measurable ROI through technology adoption and optimization. Proficient in collaborating with cross-functional teams to enhance customer satisfaction and inform product development.

Highest-signal resume keywords

Customer Success ManagementHealthcare Technology ExperienceSaaS Platform OptimizationExecutive PresenceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOutcome-Driven Success PlansOperational EfficiencyRisk IdentificationValue Measurement

Soft Skills

Problem-Solving SkillsRelationship BuildingAutonomyStrategic Conversation Leadership

Tools & Technologies

SalesforceEnterprise CRM Tools

Industry Keywords

Healthcare WorkflowsPost-Go-Live AdoptionRenewalsAccount GrowthCustomer Satisfaction

About the role

Key responsibilities & impact

Own post-deployment success for strategic national healthcare customers
Manage a portfolio of strategic national healthcare customers as a trusted long-term partner
Develop and execute outcome-driven success plans aligned with customer goals around safety, asset visibility, operational efficiency, and ROI
Build relationships across clinical, operational, IT, and executive stakeholders
Guide customers through post-go-live adoption, optimization, and expansion
Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain customer satisfaction
Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth
Contribute to the evolution of national Customer Success practices, processes, tools, and workflows
Establish and refine repeatable processes for adoption, retention, expansion, and value measurement
Translate customer data and outcomes into ROI narratives, best practices, and playbooks
Collaborate with Sales, Product, Technical Account Services, Hardware Operations, and Marketing
Serve as the voice of the customer to inform product direction, roadmap decisions, and ROI-focused improvements
Travel regularly, approximately 30–40%, to meet customers

Requirements

What you’ll need

6+ years of Customer Success experience in the healthcare space, supporting national healthcare organizations
Ability to operate independently with a high level of autonomy and take ownership of customer relationships and outcomes
Ability to operate effectively in a fast-paced, growth-stage environment and during continuous change
Experience in healthcare technology, including supporting technology and SaaS platforms within complex healthcare environments
Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies
Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms
Demonstrated executive presence and ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level
Strong problem-solving skills with an ownership-oriented mindset
Experience using Salesforce or similar enterprise CRM tools
Located in Florida or willing to relocate to Florida

Benefits

Comp & perks

Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors
Full health, dental, and vision coverage
401(k)
Paid time off
Paid parental leave
All the tools you need to do your best work
Remote work arrangement
Regular customer travel opportunities