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Customer Success Manager, Enterprise
Kontakt.io. Manage a portfolio of strategic Enterprise healthcare customers post-deployment as a trusted long-term partner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise healthcare customer relationships, driving adoption and optimization of SaaS solutions, and translating customer outcomes into measurable ROI. Strong ability to collaborate across departments and lead strategic conversations with executive stakeholders.
Highest-signal resume keywords
Customer Success ManagementSaaS Healthcare PlatformsHealthcare WorkflowsSalesforce CRMStrategic Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementOutcome-Driven Success PlansRisk Identification and ResolutionROI AnalysisProcess Improvement
Soft Skills
Problem-SolvingSelf-StarterExecutive PresenceAutonomyCollaboration
Tools & Technologies
SalesforceEnterprise CRM
Industry Keywords
Enterprise HealthcareCustomer SatisfactionAccount GrowthPost-Deployment SupportCustomer Insights
About the role
Key responsibilities & impact- Manage a portfolio of strategic Enterprise healthcare customers post-deployment as a trusted long-term partner
- Develop and execute outcome-driven success plans aligned with customer goals around safety, asset visibility, operational efficiency, and ROI
- Build relationships across clinical, operational, IT, and executive stakeholders
- Guide customers through post-go-live adoption, optimization, and expansion
- Identify risks and opportunities, resolve issues, and coordinate internally to maintain customer satisfaction
- Support renewals, expansion, and long-term account growth with Sales and Customer Success leadership
- Contribute to the evolution of Enterprise Customer Success practices and repeatable processes
- Translate customer data and outcomes into ROI narratives, best practices, and playbooks
- Provide input on processes, tools, and workflows that improve team efficiency and customer impact
- Collaborate with Sales, Product, Technical Account Services, Hardware Operations, and Marketing
- Share customer insights to inform product direction, roadmap decisions, and ROI-focused improvements
Requirements
What you’ll need- 6+ years of Customer Success experience supporting enterprise healthcare organizations, ideally with SaaS or technology platforms in complex healthcare environments
- Self-starter who hits the ground running, operates with a high level of autonomy, and takes ownership of customer relationships and outcomes in a fast-paced, ever-changing growth-stage environment
- Strong understanding of healthcare workflows and the full customer lifecycle, including renewals and expansion
- Track record of driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms
- Executive presence, with the ability to lead strategic conversations with senior leaders and articulate value at the executive level
- Strong problem-solving skills
- Experience using Salesforce or a similar enterprise CRM
Benefits
Comp & perks- Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors
- Full health, dental, and vision coverage
- 401(k)
- Paid time off
- Paid parental leave
- All the tools you need to do your best work
- Remote work arrangement
- Regular travel to meet customers