Facility Support, Desktop Technician

Koozie Group

. Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems .

Posted 11/4/2026full-timeRed Wing • Minnesota • United StatesMid-LevelSenior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues related to manufacturing equipment and IT systems, with a strong focus on customer service and collaboration with technical teams. Proficient in managing desktop hardware and software, network fundamentals, and providing effective support in fast-paced environments.

Highest-signal resume keywords

Desktop Support ExperienceWindows And macOS ProficiencyActive Directory And Group PolicyNetwork Fundamentals UnderstandingCustomer Service Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue DiagnosisDesktop Hardware ConfigurationOperating System TroubleshootingApplication SupportNetwork Connectivity ResolutionIndustrial Automation Systems SupportProduction Software AssistanceInventory ManagementDocumentation Of ProceduresRemote Desktop Tools

Soft Skills

Excellent Communication SkillsCustomer Service OrientationPatience And EmpathyAbility To Manage Multiple TasksCollaboration With Teams

Tools & Technologies

Microsoft Office SuiteBarcode ScannersPrintersDesktop ComputersLaptopsProduction TechnologiesService Request Management ToolsTechnical Issue Tracking Systems

Industry Keywords

Manufacturing EquipmentIndustrial AutomationIT SupportTechnical SupportProduction Uptime

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems
Provide support for machinery interfaces, industrial automation systems, and other critical production technologies
Offer on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment
Collaborate with vendors and service providers for repairs and upgrades
Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities
Provide expert-level assistance with desktop hardware, software, and peripherals
Troubleshoot and resolve operating system, application, and network connectivity issues
Configure, set up, and deploy desktop computers, laptops, and other IT equipment
Address high-priority incidents promptly to minimize downtime
Maintain accurate hardware and software inventory, service requests, and technical issue records
Document troubleshooting procedures and resolutions
Deliver customer service to end-users with patience, empathy, and professionalism
Collaborate with manufacturing teams to address technical needs

Requirements

What you’ll need

At least 5 years of experience as a Desktop Technician or in a similar IT support role
A degree in Information Technology or a related field is preferred but not required
Proficiency in Windows and macOS operating systems
Familiarity with Microsoft Office Suite
Strong understanding of network fundamentals
Experience with Active Directory, Group Policy, and remote desktop tools
Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users
Demonstrated commitment to high-quality customer service and support
Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively
International Applicants will not be Accepted at this Time

Benefits

Comp & perks

People First culture
Flexible Schedules
Great Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.)
We will train for all positions!
Climate controlled environment (Clean and Heat/AC!!)
Great Benefits (Health, Dental, Vision, 401k with match, and more!)
Paid Time Off (Vacation, Sick, Personal)
Tuition Reimbursement
Advancement Opportunities (as soon as 6 months)
Employee Referral Bonus Program
Annual Performance Reviews
Employee Discount Program
1st shift with flexibility