Client Success Analyst – Senior Analyst, APAC

KOR Financial

. Support client implementations end to end, including onboarding, data mapping, test cycles and go-live readiness .

Posted 10/21/2026full-timeRemote • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client implementation processes, including onboarding, data mapping, and go-live readiness, while leveraging strong analytical skills to address client inquiries and improve operational efficiency through AI and automation.

Highest-signal resume keywords

OTC Derivatives ExperienceRegulatory Reporting FamiliarityStrong Analytical SkillsExcel ProficiencySQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data MappingRoot Cause AnalysisIssue ResolutionClient DocumentationAutomationAI Tools UsageTriageReportingAPIs/JSONISO 20022

Soft Skills

Clear CommunicationOrganizational SkillsReliabilityClient Management

Tools & Technologies

ExcelJira

Industry Keywords

CFTCCSAEMIRASICMASTrade OperationsClient-Facing Data Role

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support client implementations end to end, including onboarding, data mapping, test cycles and go-live readiness
Analyze client submissions, rejections and reconciliation breaks
Find root causes and work with clients and engineering on fixes
Respond to client questions about data, products and reporting rules
Own tickets through to resolution
Triage incoming issues and escalate with clear analysis
Build and maintain client documentation, runbooks and FAQs
Use AI and automation to speed up analysis, triage and reporting
Suggest improvements to working methods
Track client health and adoption signals and flag risks or opportunities early
Join client meetings and occasional on-site visits for kickoffs and go-lives

Requirements

What you’ll need

2–5 years in OTC derivatives, regulatory reporting, trade operations or a client-facing data role (Senior Analyst: 4+ years)
Familiarity with at least one reporting regime (e.g. CFTC, CSA, EMIR, ASIC, MAS)
Strong analytical skills
Comfortable with large data sets and Excel
Good at tracing issues to their root cause
Already using AI tools in daily work and looking for ways to automate
Clear, structured communication with clients and internal teams
Organized and reliable, able to manage several client issues at once
Based in APAC and willing to travel to clients occasionally (around 5–10%)
Nice to have: SQL, APIs/JSON, ISO 20022 or FpML, Jira

Benefits

Comp & perks

Fully remote within APAC
Competitive salary
A modern tool stack, including AI, and room to shape how we use it
A span of control that matches your ambitions and skills
Professional growth investment
Culture of trust, ownership and constructive feedback