Client Success Manager / Director – APAC

KOR Financial

. Own a portfolio of institutional client relationships across APAC, from operations teams to senior stakeholders .

Posted 10/21/2026full-timeRemote • AustraliaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing institutional client relationships across APAC, leading complex implementations, and driving client success metrics. Proficient in regulatory reporting and utilizing AI tools to enhance client experiences and operational efficiency.

Highest-signal resume keywords

OTC Derivatives ExperienceRegulatory Reporting KnowledgeClient Relationship ManagementImplementation LeadershipAPAC Regulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ImplementationsData AnalysisAccount GrowthRenewals ManagementAI Tool UtilizationSQLAPIs/JSONISO 20022FpMLComplex Reporting

Soft Skills

Excellent CommunicationTeam PlayerAnalytical ThinkingCoachingOpen-Mindedness

Industry Keywords

APAC RegimesASICMASEMIRCFTCSECCSAClient Success FunctionTrade RepositoryReporting Vendor

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a portfolio of institutional client relationships across APAC, from operations teams to senior stakeholders
Lead client implementations end to end, including scoping, planning, engineering coordination, test cycles and go-live
Serve as the senior escalation point for complex reporting, data and regulatory issues
Drive retention, renewals and account growth
Partner with sales on expansion and new-client pre-sales
Define and improve client success processes, including onboarding playbooks, health scoring, QBRs and escalation paths
Use AI and automation to scale team work and improve the client experience
Bring client and regulatory insights into product priorities and company working groups
Visit clients on-site for kickoffs, go-lives, executive meetings and relationship reviews
At Director level, lead and grow the APAC client success team, coach analysts, and own client success metrics and leadership reporting

Requirements

What you’ll need

6+ years in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience
Director level: 10+ years, including leading people or a function
Strong working knowledge of APAC regimes (ASIC, MAS)
Exposure to EMIR, CFTC, SEC, CSA as a plus
Proven track record leading complex implementations for institutional clients
Experience owning client relationships, renewals and account growth
Analytical and comfortable with data; able to diagnose an issue yourself before escalating
Already using AI tools in daily work and keen to shape how a team uses them
Excellent communication from technical teams to executives
Based in APAC and willing to travel to clients regularly, around 10–20%
Nice to have: SQL, APIs/JSON, ISO 20022 or FpML
Nice to have: experience at a reporting vendor or trade repository
Nice to have: experience building a client success function at a scale-up
Open-minded, humble, driven, communicative team player

Benefits

Comp & perks

Fully remote
Competitive salary
A culture of trust, ownership and constructive feedback
A modern tool stack, including AI, and room to shape how we use it
A span of control that matches your ambitions and skills
Professional growth and investment in your needs and goals