Client Success Manager – Director, EMEA, UK

KOR Financial

. Own a portfolio of institutional client relationships across EMEA/UK .

Posted 10/21/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing institutional client relationships across EMEA/UK, leading complex implementations, and driving account growth while utilizing AI tools to enhance client success processes. Proven ability to communicate effectively with diverse stakeholders and lead a client success team.

Highest-signal resume keywords

OTC Derivatives ExperienceRegulatory Reporting KnowledgeClient Relationship ManagementAI Tool UtilizationEMEA/UK Regulatory Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ImplementationsData AnalysisSQLAPIs/JSONISO 20022FpMLComplex Problem SolvingAccount Growth StrategiesHealth ScoringEscalation Management

Soft Skills

Excellent CommunicationTeam LeadershipAnalytical ThinkingOpen-MindednessCollaborative Team Player

Industry Keywords

EMIRREMITMIFIDCFTCSECCSAASICMASClient Success FunctionTrade Repository

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a portfolio of institutional client relationships across EMEA/UK
Lead client implementations end to end, including scoping, planning, engineering coordination, testing and go-live
Serve as senior escalation point for complex reporting, data and regulatory issues
Drive retention, renewals and account growth
Partner with sales on expansion and new-client pre-sales
Define and improve client success processes, including onboarding playbooks, health scoring, QBRs and escalation paths
Use AI and automation to scale team work and improve client experience
Feed client and regulatory insight into product priorities and working groups
Visit clients on-site for kickoffs, go-lives, executive meetings and relationship reviews
At Director level, lead and grow the EMEA/UK client success team, coach analysts, and own CS metrics and leadership reporting

Requirements

What you’ll need

6+ years in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience (Director: 10+ years, including leading people or a function)
Strong working knowledge of EMEA/UK regimes (EMIR, REMIT, MIFID)
Exposure to CFTC, SEC, CSA, ASIC or MAS as a plus
Proven track record leading complex implementations for institutional clients
Experience owning client relationships, renewals and account growth
Analytical and comfortable with data; able to diagnose an issue before escalating
Experience using AI tools in daily professional work
Excellent communication skills from technical teams to executives
Based in EMEA/UK region and willing to travel to clients regularly (around 10–20%)
Nice to have: SQL, APIs/JSON, ISO 20022 or FpML
Nice to have: experience at a reporting vendor or trade repository
Nice to have: experience building a client success function at a scale-up
Open-minded, humble, driven, communicative team player

Benefits

Comp & perks

Fully remote
A culture of trust, ownership and constructive feedback
Competitive salary
A modern tool stack, including AI, and room to shape how we use it
A span of control that matches your ambitions and skills
Professional growth and investment in your needs and goals