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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Process Management, ITIL principles, and Agile methodologies, with a strong focus on leadership, team development, and continuous improvement. Capable of fostering collaboration and driving change management initiatives across diverse teams and locations.
Highest-signal resume keywords
IT Process ManagementITIL PrinciplesAgile MethodologiesLeadership in Multi-Location EnvironmentsStakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignGovernance FrameworksKPI EstablishmentPerformance TrackingKANBAN MethodologyScrumProcess RedesignTransformation ProgramsAnalytical CapabilitiesProcess Thinking
Soft Skills
AssertivenessEmpathyStrong CommunicationCollaborationProactive Decision-Making
Tools & Technologies
Atlassian Jira
Industry Keywords
IT ApplicationsContinuous ImprovementChange ManagementTalent DevelopmentCustomer Satisfaction
About the role
Key responsibilities & impact- Own, design, and continuously improve all internal IT processes within the IT Applications domain
- Ensure process alignment across different locations and promote a unified operating model
- Establish governance frameworks, KPIs, and performance tracking for all process areas
- Ensure compliance with ITIL principles and internal policies
- Introduce KANBAN Flightlevel based on Atlassian Jira as the leading methodology for transparency and steerability
- Lead, inspire, and develop approximately 120 employees across multiple teams and competency areas
- Foster an agile, collaborative, and high-performing culture
- Promote empowerment, transparency, and ownership across all teams
- Ensure effective workforce planning, talent development, and succession readiness
- Promote agile values and mature agile methods including Scrum, Kanban, retrospectives, and planning
- Drive continuous improvement, learning, experimentation, and innovation
- Ensure stable, efficient, and reliable IT processes supporting business-critical applications
- Manage escalations, risk mitigation, process bottlenecks, and cross-location dependencies
- Enable collaboration between IT operations, project teams, and business stakeholders
- Establish a new demand process with different Business Areas
- Develop and maintain high service quality and customer satisfaction
- Drive change management initiatives, process redesigns, and organizational shifts
- Communicate complex topics clearly to all stakeholder levels
- Ensure adoption, engagement, and alignment during transformation phases
- Act as a role model for assertiveness, solution orientation, and proactive decision-making
Requirements
What you’ll need- Several years of experience in IT process management and IT leadership
- Strong understanding of ITIL, agile methods, and modern IT delivery models
- Proven leadership experience in multi-location or international environments
- Ability to guide large teams and manage diverse stakeholder groups
- Assertiveness combined with empathy and strong communication skills
- Ability to act as moderator, mediator, or coach depending on the situation
- High resilience and motivation to shape the future of IT applications
- Agile mindset with passion for collaboration and continuous learning
- Structured, proactive, and solution-oriented working style
- Strong analytical capabilities and process thinking
- Entrepreneurial thinking paired with a hands-on mentality
- Experience in transformation programs or process harmonization initiatives is a plus
- Fluent English
- Willingness to travel approximately 30%
Benefits
Comp & perks- Flexible working hours and remote work
- Innovative, interdisciplinary team environment
- Bonuses
- Cafeteria
- Körber sports club
- Health fund
- Pension fund