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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management, including processing, coordination, and communication throughout the order lifecycle. Proficient in ERP systems, particularly SAP, and skilled in export documentation and logistics management.
Highest-signal resume keywords
Order ManagementERP Systems (SAP)Export DocumentationLogistics CoordinationMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingIntercompany OrdersMaterial ValidationProduction SchedulingShipping InstructionsInvoicingTrade ComplianceCustoms RequirementsCross-Border ShipmentsOrder Records Maintenance
Soft Skills
Excellent Communication SkillsHigh Sense of ResponsibilityAbility to Work Under PressureIndependent Work
Tools & Technologies
ERP SystemsMicrosoft 365 Applications
Industry Keywords
Supply ChainLogisticsOperationsIncotermsWorldwide Logistics
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Handle commercial order processing and coordination throughout the offer, order, and delivery stages.
- Receive, review, enter, and confirm intercompany orders in the relevant ERP system.
- Validate material numbers, quantities, pricing, requested delivery dates, Incoterms, shipping instructions, and other order details.
- Coordinate product availability, production schedules, allocation, and delivery commitments with planning, procurement, warehouse, and manufacturing teams.
- Monitor open orders from receipt through delivery and invoicing, following up on delays, shortages, blocks, and exceptions.
- Communicate order status, confirmed dates, backorders, changes, and risks to internal customers and stakeholders.
- Manage order amendments, cancellations, returns, credit or debit requests, and delivery discrepancies.
- Coordinate export, customs, transport, and shipping documentation.
- Investigate and resolve issues related to pricing, master data, stock availability, delivery, invoicing, and system transactions.
- Maintain accurate order records, supporting documents, correspondence, and audit trails.
- Support month-end activities by reviewing open orders, delivery status, billing blocks, and incomplete transactions.
- Track service performance and contribute to improvements in order accuracy, lead time, on-time delivery, and process efficiency.
- Follow company policies, internal controls, trade-compliance requirements, and applicable quality standards.
- Coordinate with colleagues across departments, stakeholders, and the German headquarters.
- Report on a dotted-line basis and integrate with the OPM organization.
Requirements
What you’ll need- Diploma or bachelor’s degree in business administration, supply chain, logistics, operations, or a related field.
- More than 3 years of working experience in order management, customer service, sales administration, supply chain, or a similar coordination role.
- Working knowledge of ERP systems, preferably SAP.
- Proficiency in Microsoft Excel and other Microsoft 365 applications.
- Experience with export documentation, Incoterms, customs requirements, or cross-border shipments is an advantage.
- Experience in worldwide logistics (Import/Export and Shipping background).
- Able to work independent and under pressure.
- High sense of responsibility.
- Excellent communication skills.
- Strong written and spoken English; additional languages are an advantage in a regional or global environment.