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Körber

Service Delivery Manager – Accounts Receivable

Körber

. Lead the Accounts Receivable service delivery organization within Körber GBS Finance .

Posted 10/23/2026full-timeRemote • Germany, Portugal, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable and Order-to-Cash processes, with a strong focus on AR automation, governance, and operational performance. Proven ability to lead international teams while balancing global standards with regional requirements and fostering continuous improvement.

Highest-signal resume keywords
Accounts Receivable ExpertiseOrder-To-Cash Process ManagementSAP S/4 Process DesignLeadership in International TeamsAR Automation Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Cash ApplicationIncoming Payment AllocationDunningCollectionsDispute ManagementCustomer Account ManagementCredit-Management InterfacesBilling InterfacesMonth-End Close SupportInternal Controls
Soft Skills
Team DevelopmentCross-Functional CollaborationBuilding TrustChange ManagementContinuous Improvement
Tools & Technologies
SAPAR Automation Solutions
Industry Keywords
Finance OperationsShared ServicesGlobal Business ServicesGovernanceOperational Performance

About the role

Key responsibilities & impact
  • Lead the Accounts Receivable service delivery organization within Körber GBS Finance
  • Own reliable, compliant, and customer-oriented AR operations across countries and Körber entities
  • Manage a team of approximately 20 employees
  • Establish clear governance, consistent service standards, and strong operational performance
  • Professionalize, standardize, and harmonize AR and O2C processes globally
  • Drive global harmonization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls
  • Serve as a senior AR contact for Sales, Key Account Management, Order Management, project teams, service organizations, local Finance, Treasury, Tax, Legal, Process Owners, and IT
  • Drive root-cause resolution for overdue receivables, payment allocation issues, customer disputes, billing interface problems, and unclear account balances
  • Monitor AR KPIs, service levels, automation rates, cash-in performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes
  • Ensure sustainable remediation of control gaps and inefficiencies
  • Lead an international team in a matrix organization while balancing global standards with regional business requirements
  • Support operating-model and automation change and foster ownership, continuous improvement, and cross-functional collaboration

Requirements

What you’ll need
  • Completed degree in business administration, finance, accounting, controlling, or a comparable field of study
  • Several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, ideally in an international or matrix organization
  • Strong AR and O2C process expertise, including cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting
  • Practical experience in AR automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure
  • Experience translating business needs into standard processes, automation requirements, reporting, and scalable controls
  • Proven experience leading international teams and setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities
  • Experience as a people manager developing experts, building trust across functions, and leading teams through standardization, automation, and change
  • Fluent in English
  • German or other additional languages are an advantage
  • Track record in shaping future-oriented AR or collections operating models, including automation roadmaps, governance, and change management

Benefits

Comp & perks
  • Country-specific benefits vary depending on the country of employment and will be discussed individually during the interview process