Technical Support Specialist – WCS

Körber

. Provide 2nd- and 3rd-level support to existing customers .

Posted 11/5/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing 2nd- and 3rd-level support for warehouse management systems, with a strong focus on troubleshooting, customer relationship management, and developing sustainable solutions. Proficient in relational databases and object-oriented programming, ensuring effective collaboration with technical teams and a solution-oriented approach to customer needs.

Highest-signal resume keywords

Warehouse Management System SupportRelational Database ExperienceObject-Oriented Programming (Java, C#)Analytical SkillsCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDatabase Queries (Oracle, SQL, MySQL)Source Code AnalysisSystem EnhancementsApplication Issue Resolution

Soft Skills

TeamworkCommunicationSolution-Oriented MindsetCustomer FocusAnalytical Thinking

Industry Keywords

Logistics ProcessesAutomated WarehousesControl Room SupportOn-Call DutyIncident Management

Tech Stack

Tools & technologies

JavaMySQLOracleSQL

About the role

Key responsibilities & impact

Provide 2nd- and 3rd-level support to existing customers
Assist customers with system enhancements and optimizations through change requests
Troubleshoot customer application issues and identify suitable solutions and workarounds
Restore smooth customer operations following incidents
Work with the team to identify root causes of recurring issues
Develop sustainable solutions, fixes, enhancements, and integrations
Collaborate with project consulting and software development colleagues
Maintain and develop relationships with existing customers
Participate in shared rotating on-call duty, potentially covering 24/7 service periods

Requirements

What you’ll need

Good understanding of logistics processes in automated warehouses
Experience supporting a warehouse management or warehouse control system, such as troubleshooting in a control room or working in an internal or external support team
Experience with relational databases and database queries, such as Oracle, SQL, or MySQL
Knowledge of source code analysis and/or development using an object-oriented programming language, such as Java or C#
Strong analytical skills
Open and communicative approach and enjoyment of teamwork
Solution-oriented mindset with a strong focus on customer needs
Fluent in English

Benefits

Comp & perks

Flexible working hours
Mobile working, also from home
Good team spirit, solidarity, and mutual support
Personal development opportunities
Flat hierarchies and short communication channels
Ongoing training and further education
Personal mentoring and individual development opportunities