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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the customer journey with a focus on excellent service, effective communication, and a proactive approach to understanding customer needs. Proficient in using CRM tools and applying basic sales techniques to enhance customer interactions.
Highest-signal resume keywords
Customer Journey ManagementCRM Tools ProficiencySales Techniques ApplicationStrong Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyActive ListeningPersuasionNegotiationAdaptability
Tools & Technologies
CRM SystemsCustomer-Service Distribution Tools
Industry Keywords
SalesCustomer ServiceCustomer NeedsOpen-Ended QuestionsRapport BuildingObjection Handling
About the role
Key responsibilities & impact- Own the customer journey from start to finish, providing excellent service in line with Kovi’s tone of voice
- Understand the business model and ensure that all information provided to customers is consistent with the applicable processes and contracts
- Learn and use basic sales techniques, such as open-ended questions, rapport building, and objection handling
- Be responsible for collecting and managing all required customer documents and signatures
- Know the primary product—the car—and stay up to date on specifications and models
- Use customer-service distribution tools correctly, whether through a CRM or an in-person ticketing system
Requirements
What you’ll need- Coursework or training related to Sales is a plus
- Previous experience in Sales or Customer Service is preferred
- Basic knowledge of CRM tools or systems
- Strong verbal and written communication skills
- Empathy and the ability to understand customer needs
- Proactive approach
- Attention to detail
- Active listening skills
- Persuasion and negotiation skills
- Results-oriented mindset
- Adaptability
Benefits
Comp & perks- Day off on your birthday or another special occasion
- Life insurance
- Health insurance
- Dental insurance
- Flash card with meal and/or food allowance
- Transportation or fuel allowance
- Childcare assistance
- Extended maternity leave of 180 days
- Extended paternity leave of 20 days
- Wellhub, with part of the cost subsidized by Kovi
- Kovenção: a company-wide leadership meeting covering the status of the business