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Kovi

Junior Sales Consultant

Kovi

. Manage the customer journey from start to finish, providing an exceptional customer experience aligned with Kovi’s tone of voice .

Posted 10/31/2026full-timeRibeirão Preto • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the customer journey and providing exceptional customer experiences while utilizing CRM tools. Proficient in sales techniques, including rapport-building and objection handling, with a strong focus on communication and empathy.

Highest-signal resume keywords
Customer Journey ManagementSales TechniquesCRM Tools KnowledgeStrong Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyProactivityActive ListeningPersuasionNegotiationResults-Oriented MindsetAdaptability
Tools & Technologies
CRM Tools
Certifications & Qualifications
Sales-Related Coursework
Industry Keywords
Customer ExperienceCustomer ServiceSalesVehicle SpecificationsObjection Handling

About the role

Key responsibilities & impact
  • Manage the customer journey from start to finish, providing an exceptional customer experience aligned with Kovi’s tone of voice
  • Understand the business model, ensuring that all information provided to customers complies with applicable processes and contracts
  • Learn and apply basic sales techniques, such as open-ended questions, rapport-building, and objection handling
  • Manage all documents and signatures required from customers
  • Know the core product—the car—and stay up to date on vehicle specifications and models
  • Properly use the customer-service allocation system, whether through the CRM or in-person queue numbers

Requirements

What you’ll need
  • Sales-related coursework or training is a plus
  • Previous experience in Sales or Customer Service is preferred
  • Basic knowledge of CRM tools or systems
  • Strong verbal and written communication skills
  • Empathy to understand customers’ needs
  • Proactivity
  • Attention to detail
  • Active listening skills
  • Persuasion and negotiation skills
  • Results-oriented mindset
  • Adaptability

Benefits

Comp & perks
  • Day off on your special day
  • Life insurance
  • Health insurance
  • Dental insurance
  • Flash Card with meal and/or food vouchers
  • Public transportation or fuel allowance
  • Childcare assistance
  • Extended maternity leave of 180 days
  • Extended paternity leave of 20 days
  • Wellhub with part of the cost subsidized by Kovi
  • Kovenção: leadership meeting with the entire company to discuss business status