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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales skills, with a focus on effective communication, attention to detail, and the ability to adapt to various situations. Proficient in using CRM tools and maintaining compliance with business processes.
Highest-signal resume keywords
Customer ServiceSales TechniquesCRM SystemsVerbal CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesDocument ManagementComplianceGoogle WorkspaceCRM Systems
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyActive ListeningNegotiation
Certifications & Qualifications
Sales-Related Courses
Industry Keywords
Customer ExperienceProactive ApproachResults-OrientedTarget-OrientedRapport Building
About the role
Key responsibilities & impact- Serve as the customer’s point of contact, ensuring an exceptional experience from start to finish and aligning with Kovi’s tone of voice
- Understand the business model and ensure information is accurate and compliant with processes and contracts
- Apply sales techniques, including open-ended questions, rapport building, and overcoming objections
- Manage the documents and signatures required from customers
- Stay up to date on vehicles, specifications, and models
- Use CRM tools or in-person queue systems to optimize service distribution
Requirements
What you’ll need- Completed or ongoing higher education
- Sales-related courses are a plus
- Previous experience in Sales or Customer Service is desirable
- Familiarity with Google Workspace and CRM systems
- Strong verbal and written communication skills
- Attention to detail and a proactive approach
- Empathy and active listening skills
- Persuasion and negotiation skills
- Results- and target-oriented mindset
- Ability to adapt to different situations and challenges
- Affirmative action position for a person with a disability
Benefits
Comp & perks- Life Insurance
- Birthday Day Off
- Health Insurance
- Dental Insurance
- Flash Card (meal and/or food allowance)
- Transportation or Fuel Allowance
- Childcare Assistance
- Extended maternity leave of 180 days
- Extended paternity leave of 20 days
- Wellhub with part of the cost subsidized by Kovi
- Kovenção (company-wide meeting)
