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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the customer journey, ensuring a consistent and positive experience while utilizing CRM tools and sales techniques. Possesses strong communication, empathy, and negotiation skills to effectively meet customer needs and drive results.
Highest-signal resume keywords
Customer Journey ManagementCRM Tools KnowledgeSales Techniques ApplicationStrong Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProactive AttitudeActive ListeningPersuasionNegotiationResults-Oriented MindsetAdaptability
Tools & Technologies
CRM ToolsCustomer-Service Distribution System
Certifications & Qualifications
High School DiplomaSales-Related Courses
Industry Keywords
Customer ServiceSalesCustomer ExperienceObjection HandlingRapport Building
About the role
Key responsibilities & impact- Own the customer journey from start to finish, providing an excellent experience aligned with Kovi’s tone of voice
- Serve customers nationwide: in person in Goiânia and online for other locations
- Understand the business model, ensuring that all information provided to customers is consistent with the applicable processes and contracts
- Understand and use basic sales techniques, such as open-ended questions, rapport building, and objection handling
- Be responsible for all customer documents and required signatures
- Know the core product—the car—and stay up to date on specifications and models
- Correctly use the customer-service distribution system, whether through the CRM or in-person ticketing system
Requirements
What you’ll need- High school diploma
- Sales-related courses are a plus
- Previous experience in Sales or Customer Service preferred
- Basic knowledge of CRM tools or systems
- Strong verbal and written communication skills
- Empathy to understand customer needs
- Proactive attitude
- Attention to detail
- Active listening skills
- Persuasion and negotiation skills
- Results-oriented mindset
- Adaptability
Benefits
Comp & perks- Day off on the employee’s special day
- Life insurance
- Health insurance
- Dental insurance
- Flash card for meal and/or food allowances
- Transportation allowance or fuel allowance
- Childcare assistance
- Extended maternity leave of 180 days
- Extended paternity leave of 20 days
- Wellhub membership with part of the cost subsidized by Kovi
- Kovenção, a company-wide meeting providing business updates