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KPI Integrated Solutions

Principal Software Deployment Engineer

KPI Integrated Solutions

. Lead teams responsible for getting customers live and keeping them successful .

Posted 10/27/2026full-timeCincinnati • Ohio • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full post-sale lifecycle, including software installation, technical support, and customer training. Proven ability to lead teams, establish standardized methodologies, and track key performance indicators to ensure successful software deployments.

Highest-signal resume keywords
Software Implementation ManagementProject Management MethodologiesCustomer Success LeadershipTechnical Support ExperienceTraining Program Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software InstallationSystem CommissioningConfiguration ValidationIntegration TestingKPI TrackingMulti-Site Deployment ManagementTechnical ReadinessCustomer Acceptance TestingDocumentation Accuracy
Soft Skills
Excellent CommunicationNegotiation SkillsExecutive Presence
Tools & Technologies
JiraSalesforce
Industry Keywords
Post-Sale LifecycleDeployment MethodologiesTechnical SupportCustomer TrainingProfessional Services

About the role

Key responsibilities & impact
  • Lead teams responsible for getting customers live and keeping them successful
  • Own the full post-sale lifecycle, including software installation, system commissioning and acceptance, ongoing technical support, and end-user training
  • Oversee planning and execution of software installations across multiple product lines
  • Establish standardized deployment methodologies, checklists, and templates to reduce time-to-value
  • Manage project schedules, resources, and risks across multiple concurrent customer implementations
  • Coordinate with Sales, Engineering, Product, and IT/Security teams to ensure smooth handoffs and technical readiness
  • Define and enforce commissioning standards, including configuration validation, integration testing, and go-live readiness criteria
  • Own customer acceptance testing and sign-off processes
  • Ensure documentation, including as-built configurations, test results, and handover packages, is complete and accurate
  • Lead go-live support and post-deployment stabilization
  • Develop and oversee customer and internal LTS training programs
  • Ensure curricula stay current with product releases
  • Measure training effectiveness and its impact on adoption and support demand
  • Track and report KPIs including implementation cycle time, on-time go-live rate, resolution times, backlog, utilization, and training completion
  • Serve as executive escalation point for critical customer issues escalated from the LTS support team to the Product & Technology team
  • Build scalable processes, develop high-performing teams, and ensure deployments are delivered on time, on budget, and to standards that drive adoption, satisfaction, and renewal

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience)
  • 8–12+ years of experience in software implementation, professional services, technical support, or customer success, with at least some experience in a people-management role
  • Proven track record managing complex, multi-site enterprise software deployments
  • Strong understanding of project management methodologies and tools
  • Experience with ticketing tools (e.g., Jira, Salesforce)
  • Excellent communication, negotiation, and executive-presence skills

Benefits

Comp & perks
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care Concierge Service
  • 401(k) Retirement Plan (Pre-tax & Roth)
  • Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
  • Voluntary Life & AD&D Insurance
  • Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
  • Pet Insurance
  • Milk Stork Program
  • Wellness Program with gift card redemption and wellness challenges
  • Paid Time Off (Vacation, Sick & 10 Holidays)
  • Training & Development