Project Coordinator, Software

KPI Integrated Solutions

. Coordinate software implementation projects from kickoff through go-live and handoff to operations .

Posted 10/31/2026full-timeCincinnati • Ohio • United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project coordination and operational support, with a strong focus on managing software implementation projects, client relationships, and performance metrics in warehouse and logistics environments.

Highest-signal resume keywords

Project CoordinationClient Relationship ManagementOperational SupportSoftware Systems ExperienceIncident Response Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project SchedulingTask ManagementRequirements ManagementBudget ManagementData MigrationPerformance MonitoringRoot Cause AnalysisContinuous ImprovementFinancial ReportingOperational Metrics Tracking

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsTeam CoordinationClient Engagement

Tools & Technologies

WMSWESWCSERPTMS

Industry Keywords

Warehouse ManagementDistributionLogisticsOperational Health ChecksSLA Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Coordinate software implementation projects from kickoff through go-live and handoff to operations
Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations
Organize kickoffs, weekly status calls, UAT sessions, and go-live planning
Track milestones, dependencies, risks, and issues; escalate appropriately
Coordinate internal resources and external vendors
Prepare project status reports, financial summaries, and executive dashboards
Manage requirements, specifications, test plans, training materials, change orders, and scope
Coordinate equipment procurement, software licensing, third-party services, data migration, testing, training, go-live, hypercare, and stabilization
Build and maintain project budgets; monitor financials, invoices, purchase orders, expenses, billing milestones, profitability, ROI, contracts, and pricing
Monitor production systems for performance, availability, and operational issues across clients
Serve as primary operational point of contact for assigned clients and conduct operational health checks and reviews
Track operational metrics including throughput, accuracy, uptime, error rates, response times, transaction volumes, productivity, and equipment utilization
Coordinate resolution of operational issues and critical incidents with support teams, clients, and vendors
Maintain SOPs, troubleshooting guides, configuration records, dashboards, and operational reports
Manage client relationships, concerns, escalations, enhancement requests, training, feedback, and service improvement
Coordinate performance tuning, capacity planning, preventive maintenance, system upgrades, and integration health monitoring across WMS, WES/WCS, ERP, TMS, and connected systems
Triage severity 1-4 issues, coordinate severity 1/2 incident response, facilitate troubleshooting, communicate client updates, document root causes and resolutions, and conduct post-incident reviews
Prepare quarterly business reviews and benchmark client performance against industry standards and peer operations
Drive continuous improvement, process improvements, system enhancements, optimization projects, root cause analysis, best-practice sharing, lessons learned, and knowledge transfer
Coordinate with software, equipment, system integration, and third-party service vendors; track SLA compliance and escalate issues

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field
3-5 years of combined experience in project coordination and operational support roles
Experience with software systems in warehouse, distribution, or logistics environments
Demonstrated ability to manage both project work and ongoing operational responsibilities
Experience supporting production systems and handling critical incidents
Strong track record of client relationship management

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax & Roth)
Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
Voluntary Life & AD&D Insurance
Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick & 10 Holidays)
Training & Development
Travel: 20-30% for project implementations, client visits, and operational support