Client Delivery Lead

Kraken

. Manage relationships with client counterparts, often product owners and business owners .

Posted 11/3/2026full-timeNew York City • New York • United StatesSenior💰 $90,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong agile delivery experience and a solid understanding of technology trends, with a focus on managing client relationships and delivering product features. Proficient in stakeholder management and client technology transformation, particularly in the energy supply sector.

Highest-signal resume keywords

Agile Delivery ExperienceProduct ManagementStakeholder ManagementClient-Facing RolesTechnical Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product OwnershipTechnology TransformationComplex Delivery PipelinesRegulatory ComplianceClient Delivery

Soft Skills

Excellent CommunicationCollaboration SkillsInfluencing SkillsInterpersonal SkillsPresentation Skills

Tools & Technologies

MiroOffice Suite

Industry Keywords

Energy Supply SectorCustomer JourneysConsulting ExperienceC&I CustomersUtilities

About the role

Key responsibilities & impact

Manage relationships with client counterparts, often product owners and business owners
Serve as the first point of contact for technology development and as the escalation and resolution point for customer domain/product issues
Maintain knowledge of how Kraken works and how the Kraken Platform is delivered
Triage incoming requests and communicate client priorities internally
Summarize and articulate client needs, considerations, and timelines to support ongoing Kraken platform development
Support engineering teams in delivering product features
Challenge clients to adopt Kraken’s continuous iteration and deployment approach
Bring technology, people, and processes together to improve client outcomes
Support client technology transformation, migration, and long-term technology projects
Travel regularly to client sites across the country

Requirements

What you’ll need

Strong agile delivery experience
Experience of product management and customer journeys
Solid understanding of technology and associated trends
Excellent communication, collaboration, and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Experience working with significant complex delivery pipelines for clients
Consulting experience is a plus
Regulatory compliance experience is a plus
Technical mindset and experience in the energy supply sector and with customer journeys
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Experience in client-facing roles and stakeholder management
Experience managing technical products or projects
Exceptional interpersonal skills
Proficient in Miro and Office Suite
Passionate about leading, motivating, and developing others
Experience working with C&I customers in utilities or another industry
Must be onsite in New York City 3+ days a week
Must have the right to work in the country of application; visa sponsorship is unavailable

Benefits

Comp & perks

Medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave for biological, adoptive, and foster parents
Pre-tax commuter benefits
Flexible working environment
Equity options
Modern office or co-working spaces