Client Deployed Engineer

Kraken

. Work directly with clients to understand needs and operational workflows .

Posted 11/6/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $140,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong software engineering experience with a focus on delivering and maintaining production software, while effectively collaborating with clients to understand their needs and operational workflows. Capable of navigating complex problems and providing clear explanations to both technical and non-technical audiences.

Highest-signal resume keywords

Software Engineering ExperienceClient-Facing SkillsProblem-Solving AbilityTechnical Decision-MakingCollaborative Engineering Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production Software DevelopmentCodebase NavigationTechnical Decision-MakingProblem-SolvingSoftware TestingConfiguration ManagementSolution DesignImplementationIssue TriageAI-Enabled Tools

Soft Skills

Client Relationship BuildingCommunication SkillsPatienceAdaptabilityOwnership

Tools & Technologies

KrakenCoding AgentsAI-Enabled Tools

Industry Keywords

Operational WorkflowsDiscovery SessionsSolution DiscussionsReusable CapabilitiesFast-Paced Environment

About the role

Key responsibilities & impact

Work directly with clients to understand needs and operational workflows
Lead discovery sessions, client conversations, and solution discussions
Build client relationships and uncover friction, assumptions, symptoms, and root causes
Investigate workflows, systems, and data to turn unclear problems into buildable solutions
Develop options, explain trade-offs, and establish practical paths forward
Configure Kraken’s existing capabilities where appropriate
Design, implement, test, and release production software where changes are needed
Use agents in investigation, development, and testing while remaining accountable for shipped work
Triage and fix issues and ensure solutions work in practice after deployment
Support client adoption and verify outcomes
Partner with client engineering, delivery, and product teams
Identify opportunities to turn successful solutions into reusable capabilities and ways of working

Requirements

What you’ll need

Strong software engineering experience delivering and maintaining production software
Ability to navigate unfamiliar codebases, review changes, and make sound technical decisions
Demonstrated client-facing skills and experience leading discovery or solution discussions
Ability to explain technical choices to engineering and non-technical audiences
Practical problem-solving ability with messy operational problems and incomplete specifications
Ability to use coding agents and AI-enabled tools effectively while applying engineering judgment
Ownership and follow-through through to a working result
Comfort with ambiguity and a fast-paced environment
Collaborative engineering mindset
Patience and ability to explain complex things simply
Right to work in the country of application; visa sponsorship unavailable

Benefits

Comp & perks

Medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave for biological, adoptive, and foster parents
Pre-tax commuter benefits
Flexible working environment
Equity options
Modern office or co-working spaces depending on location