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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex client delivery and transformation programs across multi-client, multi-country environments, with a strong focus on people management, communication, and operational discipline. Proven ability to influence stakeholders and drive client adoption while fostering a culture of continuous improvement.
Highest-signal resume keywords
Client Delivery LeadershipPeople ManagementChange ManagementCommunication SkillsTechnology Migrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client DeliveryTransformation ProgramsTechnology MigrationsChange ManagementContinuous Improvement
Soft Skills
EmpathyProblem SolvingInfluenceFacilitationCoaching
Industry Keywords
Client AdoptionOperational DisciplineCross-Country CollaborationStakeholder ManagementValue Engineering
About the role
Key responsibilities & impact- Set the regional vision and motivate Client Delivery Leads by providing clear, actionable goals and fostering psychological safety
- Directly manage Client Delivery Leads' growth and performance, including people development, compensation reviews, and ongoing upskilling
- Align regional client needs with Kraken's product strategy and influence the global product roadmap
- Maximise adoption of Kraken's core products
- Monitor high-impact programs and project outcomes, minimising Time to Value during migrations and BAU phases
- Lead regional recruitment and capacity planning for sustainable workload distribution and client-project coverage
- Serve as the primary escalation point for complex engagements
- Remove technical and organisational blockers to enable successful client transformations
- Standardise value engineering and delivery best practices globally
- Partner with senior client stakeholders and internal regional leads to build trust, manage expectations, and navigate organisational dynamics
- Facilitate cross-country collaboration and knowledge sharing across the region
Requirements
What you’ll need- Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments
- Prior direct people management experience, including coaching, developing, and elevating senior individual contributors
- Ability to provide clear, structured feedback with empathy and understanding of individual motivations
- Confidence leading through influence across delivery, product, engineering, and leadership teams
- Ability to identify regional patterns and anticipate risks while maintaining operational discipline to meet schedules
- Exceptional communication and facilitation skills
- Ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and Client Delivery Leads
- Proactive self-starter mindset and ability to solve problems in a fast-paced, evolving environment
- Proven experience delivering technology migrations or platform onboarding programs
- Experience with client adoption, change management, and go-live readiness
- Track record of driving continuous improvement post-launch
- Must have the right to work in Australia at the time of application
- Must be based in, or willing and able to relocate to, Melbourne, Australia
- Ability to commute to the office in Melbourne CBD
Benefits
Comp & perks- Accommodation requests supported through inclusion@kraken.tech
- Equal opportunity employer
- No visa sponsorship offered; applicants must have the right to work in the country of application