Head of LCS CCPM, Key Accounts

Krones

. Lead, coach, develop, and manage a team of Project Managers supporting strategic Key Account customers .

Posted 9/25/2026full-timeTexas • United StatesLead💰 $100,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, develop, and manage a team of Project Managers supporting strategic Key Account customers
Establish performance expectations, accountability, and professional development plans for direct reports
Foster a culture of customer focus, ownership, collaboration, safety, and continuous improvement
Drive execution excellence across customer-facing aftermarket projects and service activities
Ensure organizational alignment and resource planning to support customer commitments and business objectives
Serve as the executive-level customer interface for assigned Key Accounts
Develop and maintain relationships with plant, regional, and corporate customer stakeholders
Act as the primary escalation point for customer concerns, service issues, and project-related challenges
Lead customer business reviews, project updates, strategic planning discussions, and operational performance meetings
Drive customer satisfaction, retention, and long-term partnership growth
Provide oversight and governance for retrofits, modernization projects, maintenance programs, OEE improvement initiatives, Hypercare support programs, and Lifecycle Service solutions
Ensure projects are delivered safely, on schedule, within budget, and according to customer expectations
Support project execution from quotation through engineering, installation, commissioning, customer acceptance, and closeout
Oversee claims management, change order processes, risk mitigation, and final payment collection
Apply project quality gates and standardized project management methodologies
Collaborate with customers and internal teams to identify technical challenges and develop effective solutions
Leverage knowledge of bottling, packaging, and manufacturing operations to support project success
Guide Project Managers on technical project execution and customer service strategies
Support service and modernization opportunities that improve customer productivity, reliability, and operational performance
Champion continuous improvement initiatives
Partner with LCS Sales on account strategies, customer engagement, and growth initiatives
Collaborate with Engineering, Manufacturing, Order Management, Field Service, and third-party suppliers
Identify opportunities to expand Lifecycle Service offerings and support Performance Parts growth
Lead cross-functional teams through routine operations, shutdowns, critical service events, and escalated customer situations
Promote safety culture and ensure compliance with Krones and customer-specific safety requirements
Support risk assessments and safe project execution throughout the project lifecycle

Requirements

What you’ll need

Bachelor's degree in Engineering, Business, Project Management, or a related field preferred
Equivalent combination of education and industry experience will be considered
Minimum 10 years of experience in beverage, bottling, packaging, field service, manufacturing, lifecycle services, or aftermarket project management
Demonstrated experience managing customer-facing projects and complex service organizations
Prior people leadership experience with responsibility for coaching, developing, and managing teams
Proven track record of building and maintaining executive-level customer relationships
Experience managing budgets, schedules, commercial issues, and project execution
Strong understanding of bottling and packaging lines, production equipment, and manufacturing systems
Experience with aftermarket services, maintenance programs, modernization projects, and equipment upgrades
Ability to identify customer requirements and translate them into effective technical and commercial solutions
Strong project management and problem-solving capabilities
Willingness to travel extensively
Minimum 40% domestic travel required

Benefits

Comp & perks

Performance-based incentive and bonus opportunities
Medical, dental, and vision insurance
Life and disability coverage
Flexible Spending Account (FSA) options
Employee Assistance Program (EAP)
Paid time off and company holidays
Retirement savings plan participation, subject to eligibility requirements
Flexible work schedule
Career opportunities to learn and develop skills
401(k) program, subject to eligibility requirements