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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge of 1st line processes, including arrears, collections, and vulnerability procedures, while effectively managing loan lifecycle events and producing key metric reports. Proven ability to support lending operations in a fintech or banking environment, ensuring compliance with consumer credit practices and FCA regulations.
Highest-signal resume keywords
Arrears ManagementCollections ProceduresConsumer Credit PracticesFCA Regulation KnowledgeLending Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Lifecycle ManagementReport Production1st Line Processes KnowledgeVulnerability ProceduresCollections Management
Soft Skills
Positive AttitudeWillingness to Learn
Industry Keywords
Consumer CreditFCA RegulationFintechLending BusinessStart-Up Experience
About the role
Key responsibilities & impact- Communicate directly with customers via in-app chat, email and telephone
- Support implementation of arrears, forbearance/collections and vulnerability procedures and take ownership of successful delivery
- Manage loan lifecycle events day to day
- Help shape the Lending Operations function while supporting the Head of Business Operations and Head of Lending
- Produce reports on key metrics
- Liaise with underwriting and lending policy teams to improve overall strategy and risk appetite
- Report directly to the Collections and Financial Wellbeing Team Manager
Requirements
What you’ll need- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
- 2 years experience working with consumer credit products as minimum
- Positive attitude and willing to learn
- Experience working at a start-up
- Experience establishing lending operations in a fintech, bank or lending business
- Ability to work 9:00 am to 5:30 pm, Monday to Friday
- Ability to work a mix of remote and office work and occasionally attend the Manchester office
Benefits
Comp & perks- 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
- 3 personal days
- Up to 4 hours per month of employer-sponsored volunteer time
- Access to Spill mental health support
- Workplace pension with a 5% employee contribution and a 3% employer top-up
- Top-of-the-line equipment for hybrid work, including a MacBook laptop
- Contribution towards home office setup if required
- Modern workspace in Central Manchester
- Cycle to Work scheme
- Electric Car scheme
- Enhanced parental leave policy
- Room for growth and professional development opportunities
- Full healthcare for you and your nuclear family via Vitality