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Field Technician D
L3Harris Technologies. Provide technical support for FAA programs and systems including FTI, MS, ADS-B, DCNS, WMSS, and other Field Services programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for FAA programs and systems, including installation, maintenance, and troubleshooting of equipment. Possesses strong customer service skills and the ability to work effectively in high-stress environments while adhering to safety and compliance standards.
Highest-signal resume keywords
FAA Programs SupportNetwork Test Equipment ProficiencyTechnical Troubleshooting SkillsCustomer Service ExcellenceFAA Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation and MaintenanceCable Connector KnowledgeAC/DC Power TestingIP-Based NetworkingEquipment Rack InstallationFiber KnowledgeMultiplexes and Network TopologyT1 and DS3 TestingPreventive MaintenanceTechnical Documentation
Soft Skills
Excellent Customer Service SkillsAbility to Work Under PressureStrong Communication Skills
Tools & Technologies
JDSU HSTDigital OscilloscopeHalcyon 704ASage 935Ameritech AM5XT
Certifications & Qualifications
Network+CCNACCNPCCNA WirelessA+
Industry Keywords
FAA Public Trust ClearanceField Services ProgramsRemote SupportPreventive MaintenanceTechnical Support
About the role
Key responsibilities & impact- Provide technical support for FAA programs and systems including FTI, MS, ADS-B, DCNS, WMSS, and other Field Services programs
- Install, repair, configure, test, and perform preventive maintenance on equipment at customers’ remote locations
- Provide scheduled and on-call field support at customer locations within the assigned area
- Travel to remote sites outside the assigned area as needed for FAA customer needs
- Read, understand, and follow equipment drawings and task orders
- Take notes and document work performed at customer locations
- Work with the NOCC, SAC, and Helpdesk by phone to resolve field issues
- Maintain tools, test equipment, parts/electronics, truck stock inventory, and personal or company vehicle
- Prepare for assigned tasks before dispatching
- Work outside regularly scheduled hours when needed to meet customer needs
- Lift items up to 32 lbs. and use ladders and step stools to reach approximately 10 feet
- Coordinate with the supervisor/ASL to ensure L3Harris and program-specific policies and procedures are followed
Requirements
What you’ll need- High School Diploma/equivalent and a minimum of 8 years of prior relevant experience; OR 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior relevant experience
- Possess and maintain a valid Driver’s License and a satisfactory driving record
- Ability to obtain and maintain a FAA Public Trust Clearance
- Must have the ability to obtain and maintain active FAA Security Clearance
- Must be willing to travel up to 100% of the time to remote sites within a 3-hour drive circle of base location; may travel outside assigned region
- Ability to work from home in an “on-call” status
- Willingness and/or ability to work outside regularly scheduled hours and respond to after-hours emergency calls
- Network+, CCNA, CCNP, CCNA Wireless, or A+ preferred
- Excellent customer service skills
- Ability to work in a high-stress and high-visibility environment
- Working knowledge of cable connectors including RJ-11, RJ-45, DB-25, V.35, and RS-449
- Excellent working knowledge of fiber; working knowledge of multiplexes, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice/data applications
- Working knowledge of AC/DC power testing, including 3 Phase AC, and 24VDC/48VDC power supplies
- Experience with T1, DS3, BERT, and analog VG testing within Bellcore standards
- Working knowledge and use of network test equipment such as JDSU HST, Ameritech AM5XT, Sage 935, digital oscilloscope, Halcyon 704A, and Para-scope or other T1/DS3 test sets
- IP-based knowledge and experience configuring routers and switches
- Experience installing equipment racks
Benefits
Comp & perks- Health and disability insurance
- 401(k) match
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Education assistance
- Parental leave
- Paid time off
- Company-paid holidays