In-Service Customer Coordinator

L3Harris Technologies

. Take and process customer communications by telephone, internet, and correspondence .

Posted 9/24/2026full-timeRemote • Florida • United StatesSeniorLead💰 $49,500 - $106,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer administration and repair management, with a strong focus on compliance with export and customs regulations, including ITAR. Proven ability to manage customer communications, coordinate repairs, and provide team leadership in a fast-paced environment.

Highest-signal resume keywords

Customer AdministrationRepair ManagementExport ComplianceITAR KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Profile Database ManagementCost Quotation DevelopmentRepair Event ManagementService Work Order CoordinationData Collection and Analysis

Soft Skills

Attention to DetailOrganizational SkillsPresentation SkillsProject ManagementTeam Collaboration

Certifications & Qualifications

US Secret Security ClearanceUS Passport

Industry Keywords

Aerospace IndustryHigh Tech IndustryExport RegulationsCustoms ComplianceInternational Client Management

About the role

Key responsibilities & impact

Take and process customer communications by telephone, internet, and correspondence
Enter and maintain customer profile database records
Prepare and maintain status reports
Act as liaison for customers
Maintain knowledge of company products and customer service processes
Provide team administration support, functional leadership, and coaching/mentoring for ISAC employees
Support individual development plans and deliver In-Service technical skills training
Manage customer repair events from triage through return to service
Respond to customer support requests in a timely manner
Communicate repair, upgrade, and warranty policies
Track end-to-end customer repair activities
Coordinate repairs at International Service Centers, Factory, and Field Repairs
Coordinate Returned Material Authorizations, Sales and Service orders, Service Work Orders, and Purchase Orders
Review customer documentation and collect missing information
Provide customer quotes based on Service Provider estimates
Identify repair priorities to aid scheduling
Participate in Service Center coordination meetings
Assist with incoming parts and disposition to inventory or active repairs
Recommend process improvements and resolve complex assignments
Support internal and external meetings
Coordinate shipping activities in compliance with state, federal, global, and import/export regulations
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent and a minimum of 8 years of prior relevant experience, or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Ability to obtain a US Secret security clearance
Ability to possess and maintain US Passport for travel up to 10% (domestic and/or international)
4+ years’ experience in Customer Administration or Repair Management environment
2+ years’ experience dealing with international clients
2+ years’ experience with export and customs compliance with knowledge in ITAR and controlled goods
Strong written and spoken communication skills
Competent presentation skills
Ability to prioritize and manage multiple projects
Acute attention to detail and excellent organizational skills
Ability to work in a fast-paced customer environment
Ability to learn new software, systems and processes quickly
Ability to collect data to develop detailed cost quotations
Ability to participate effectively in a self-directed work team
Ability to organize and coordinate formal meetings, including recording action items
Understanding of Aerospace / High Tech industry is an asset

Benefits

Comp & perks

9/80 schedule with every other Friday off
Health insurance
Disability insurance
401(k) match
Flexible spending accounts
Employee Assistance Program (EAP)
Education assistance
Parental leave
Paid time off
Company-paid holidays