IT Customer Services – Desktop Support Technician

L3Harris Technologies

. Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, troubleshooting desktops, laptops, printers, scanners, and peripherals .

Posted 10/9/2026full-timeMalabar • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in troubleshooting hardware, software, and network issues, with a strong focus on cybersecurity fundamentals and adherence to IT governance. Capable of managing IT inventory and collaborating effectively with cross-functional teams to resolve complex technical challenges.

Highest-signal resume keywords

Advanced TroubleshootingNetworking ProtocolsCybersecurity FundamentalsTicketing SystemsManufacturing Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareNetwork ConfigurationSystem MaintenancePatch ManagementPerformance TuningBackup and RecoverySecurity AuditsInstallation and ConfigurationCollaboration Systems Setup

Soft Skills

Analytical SkillsProblem-Solving SkillsAttention to DetailCommunication AbilitiesTeamwork

Tools & Technologies

Microsoft Office 365SAPCAD/CAM SoftwareServiceNowRemote Management ToolsMonitoring SoftwarePLCSCADAIoT NetworksVLANs

Industry Keywords

IT GovernanceData Protection RegulationsManufacturing StandardsERPMESIndustrial Automation

Tech Stack

Tools & technologies

Cyber SecurityERPFirewallsIoTServiceNowTCP/IP

About the role

Key responsibilities & impact

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, troubleshooting desktops, laptops, printers, scanners, and peripherals
Handle escalated IT issues from Level 1 support involving desktops, laptops, servers, printers, and specialized manufacturing and engineering peripherals
Install, configure, and upgrade hardware and software, including operating systems, Microsoft Office 365, SAP, CAD/CAM software, and simulation programs
Diagnose and resolve network problems involving LAN/WAN configurations, switches, routers, firewalls, PLCs, SCADA, and IoT networks
Conduct proactive system maintenance, patch management, performance tuning, backup and recovery procedures, and security audits
Set up and maintain audiovisual and collaboration systems for design reviews, virtual meetings, and training
Document IT incidents, resolutions, configurations, and system changes in the ticketing system and contribute to knowledge base development
Collaborate with Level 3 engineers, IT managers, and external vendors on high-level issues, new technologies, and facility-wide IT projects
Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards
Train and mentor Level 1 technicians and end-users on advanced IT tools, troubleshooting techniques, and security awareness
Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and recommending hardware and software

Requirements

What you’ll need

High School Diploma or equivalent and a minimum of 8 years of prior relevant experience, or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience
Advanced proficiency in troubleshooting hardware, software, and network issues
Solid knowledge of networking protocols, including TCP/IP, VLANs, and VPNs
Knowledge of cybersecurity fundamentals
Experience with ticketing systems such as ServiceNow, remote management tools, and monitoring software
Familiarity with manufacturing technologies, including ERP, MES, SCADA, and industrial automation
Strong analytical and problem-solving skills with attention to detail
Excellent communication abilities for explaining technical concepts to non-technical stakeholders
Ability to work independently and in teams under pressure during production-critical situations
Commitment to continuous learning and adapting to evolving technologies

Benefits

Comp & perks

9/80 work schedule: employees work 9 out of every 14 days, totaling 80 hours, with every other Friday off
Reasonable accommodation for individuals with disabilities