Lead, Technical Support Engineer – Wideband Global SATCOM

L3Harris Technologies

. Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE .

Posted 10/14/2026full-timeColorado Springs • Colorado • United StatesSenior💰 $87,500 - $162,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in WGS and GSCCE operations, providing technical assistance and training while ensuring effective troubleshooting and performance improvement. Possesses strong analytical skills for system review and issue resolution in a high-stakes environment.

Highest-signal resume keywords

WGS/GSCCE Operations ExperienceSystem Administrator ExperienceDoD 8140.01/8570.01-M IAT Level 2 CertificationWindows and Virtual Machine EnvironmentCybersecurity Requirements Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceTroubleshootingPerformance ImprovementSystem ReviewIssue ResolutionSQLPostgresLinuxMilitary SATCOM SystemsSoftware Management

Soft Skills

Clear CommunicationCollaborationAnalytical ThinkingTraining DevelopmentStakeholder Coordination

Tools & Technologies

Microsoft OfficeVirtual Machine EnvironmentSystem Log DocumentationSATCOM SystemsTechnical Guidance

Certifications & Qualifications

Top-Secret Security ClearanceSCI EligibilityDoD 8140.01/8570.01-M IAT Level 2 Certification

Industry Keywords

DoDGovernment CustomersCybersecurityOperational DeficienciesTechnical Authority

Tech Stack

Tools & technologies

Cyber SecurityLinuxPostgresSQL

About the role

Key responsibilities & impact

Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE
Serve as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement
Support operators and mission partners with clear, accurate, and actionable technical guidance
Lead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies
Diagnose and resolve routine GSCCE issues, targeting resolution within 4 hours
Escalate complex issues within 1 hour when higher-level support is required
Maximize independent issue resolution through technical analysis, system review, and coordination
Document troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution
Support system operations, stakeholder coordination, procedural development, integration of new technologies, and training initiatives for GSCCE-related operations
Collaborate with the watch office, SATCOM Systems Expert team, 53 SOPS, OEMs, technical writers, and mission partners

Requirements

What you’ll need

Active Top-Secret security clearance, with ability to obtain SCI
Bachelor’s Degree and minimum 9 years of prior relevant experience
Graduate Degree and a minimum of 7 years of prior related experience
In lieu of a degree, minimum of 13 years of prior related experience
WGS/GSCCE operations experience, including WSOC operations experience
Minimum 2 years of system administrator experience with Windows and Virtual Machine environment
DoD 8140.01/8570.01-M IAT Level 2 certification, e.g. Security+
Ability to travel up to 20%
Working knowledge of Linux, SQL and Postgres
Strong skill set with Microsoft Office software applications
Working knowledge of cybersecurity requirements
Previous experience supporting DoD/government customers
Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software

Benefits

Comp & perks

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays