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Manager, Field Engineering
L3Harris Technologies. Lead, mentor, and manage an estimated team of 50 Field Service Representatives supporting domestic and international customer sites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and mentoring a large team of Field Service Representatives while ensuring compliance with company policies and contractual obligations. Proficient in developing deployment plans, coordinating with cross-functional teams, and maintaining customer relationships in highly regulated technical industries.
Highest-signal resume keywords
Team LeadershipField Support ManagementCustomer Relationship ManagementCompliance OversightProject Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Engineering SupportDeployment PlanningTechnical Workforce PlanningTraining DevelopmentContract NegotiationCost EstimationRisk AssessmentPerformance MonitoringSystem InstallationTroubleshooting
Soft Skills
Strong Communication SkillsAbility to Manage Multiple Priorities
Tools & Technologies
Microsoft Office
Certifications & Qualifications
Security Clearance
Industry Keywords
AerospaceDefenseTelecommunicationsElectronicsMission SystemsRegulated Technical IndustriesCONUS DeploymentsOCONUS Deployments
About the role
Key responsibilities & impact- Lead, mentor, and manage an estimated team of 50 Field Service Representatives supporting domestic and international customer sites
- Coordinate field engineering support for system installation, integration, testing, troubleshooting, repair, and sustainment
- Partner with engineering, manufacturing, supply chain, quality, and program teams to resolve field issues and improve product performance
- Develop deployment plans, staffing models, and support schedules
- Monitor emails from FSRs and sites and coordinate with in-house personnel
- Maintain records related to FSR performance, awards, disciplinary action, and core competencies
- Conduct weekly teleconferences with sites, FSRs, customers, program managers, and engineering
- Provide required reports to program managers and external customers
- Review and approve timecards, travel expense reports, and payroll
- Oversee compliance with company policies, contractual obligations, export controls, safety requirements, and customer procedures
- Support proposal and new business efforts, including SOW reviews, requirements derivation, estimates, and contract negotiations
- Support proposal development, cost estimates, manpower planning, and risk assessments
- Build and maintain customer relationships
- Travel as needed to customer, operational, test, and field locations
Requirements
What you’ll need- Bachelor’s Degree and minimum 9 years of prior relevant experience
- Graduate Degree and a minimum of 7 years of prior related experience
- In lieu of a degree, minimum of 13 years of prior related experience
- 2+ years of experience leading teams, projects, or field support personnel
- Ability to manage multiple priorities in fast-paced, customer-facing environments
- Strong written and verbal communication skills
- Proficiency with Microsoft Office
- Ability to travel, including occasional short-notice travel, as required
- Ability to obtain and maintain any required security clearance, if applicable
- Experience in aerospace, defense, telecommunications, electronics, mission systems, or other highly regulated technical industries
- Experience supporting CONUS and OCONUS deployments/rotations
- Knowledge of training development, certification programs, and technical workforce planning
Benefits
Comp & perks- Health and disability insurance
- 401(k) match
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Education assistance
- Parental leave
- Paid time off
- Company-paid holidays
- 9/80 schedule with every other Friday off