Senior Manager, IT Business Analyst – ServiceNow Platform Owner

L3Harris Technologies

. Own the multi-year ServiceNow platform strategy, roadmap, investment priorities, and operating model .

Posted 10/1/2026full-timeUnited StatesSenior💰 $121,500 - $225,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow platform strategy, governance, and architecture, with a strong focus on compliance and risk management in regulated environments. Proven ability to lead cross-functional teams and manage vendor relationships while ensuring high-quality service delivery and performance metrics.

Highest-signal resume keywords

ServiceNow Platform ArchitectureEnterprise IT ExperienceRegulated Environment ControlsStrategic PlanningVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITSMCMDB ManagementCSDM AlignmentUpgrade ManagementAccess ControlsChange ControlData ClassificationPerformance IndicatorsService MappingEnterprise Service Management

Soft Skills

CommunicationDecision-MakingLeadershipInfluencing StakeholdersTeam Development

Tools & Technologies

SAPAzure DevOpsSplunkEnterprise APIsAutomationAIVirtual Agent

Industry Keywords

ITARDFARSNISTSOXITGCAudit ReadinessEvidence Management

Tech Stack

Tools & technologies

AzureCloudERPITSMServiceNowSplunk

About the role

Key responsibilities & impact

Own the multi-year ServiceNow platform strategy, roadmap, investment priorities, and operating model
Lead demand intake, portfolio planning, backlog prioritization, and resource allocation across ServiceNow operational workflows
Establish platform governance, architecture guardrails, change-control practices, CSDM alignment, development standards, and release-management disciplines
Define secure upgrade cycles, feature rollouts, and controlled adoption of automation, AI, and Virtual Agent capabilities
Maintain accountability for CMDB quality, service data, configuration integrity, and technical-data protection
Partner with information security, legal, compliance, and internal audit teams on ITAR, DFARS, NIST, SOX, ITGC, export-control, and contractual requirements
Lead and develop global multidisciplinary teams of architects, developers, administrators, analysts, and product specialists
Manage strategic relationships with software vendors and implementation partners, including service-level performance, licensing, delivery quality, commercial risk, and enterprise-standard alignment

Requirements

What you’ll need

Bachelor's Degree with 12 years prior experience, or Graduate Degree with 10 years prior experience
In lieu of a degree, minimum of 16 years of prior related experience
12 or more years of enterprise IT experience
At least five years leading or managing enterprise-scale ServiceNow platforms in regulated, complex, or highly controlled environments
Strong knowledge of ServiceNow platform architecture, ITSM, CMDB, CSDM, integrations, upgrade management, access controls, and secure platform-governance practices
Experience leading cross-functional teams and influencing engineering, manufacturing, supply chain, quality, information security, finance, and executive stakeholders in a matrixed organization
Working knowledge of regulated-environment controls, including audit readiness, evidence management, role-based access, data classification, change control, and separation of duties
Strong strategic planning, financial management, vendor management, communication, and decision-making skills
Experience establishing measurable performance indicators for platform adoption, service health, backlog performance, delivery outcomes, data quality, risk, and return on investment
Experience with ServiceNow products including Strategic Portfolio Management, Integrated Risk Management, IT Operations Management, Asset Management, service mapping, or enterprise service-management transformation
Experience governing integrations with ERP, engineering, manufacturing, identity, cloud, monitoring, and collaboration platforms, such as SAP, Azure DevOps, Splunk, and approved enterprise APIs
Experience supporting ITAR, DFARS, NIST, SOX, ITGC, or similar control frameworks
Experience leading global platform teams, supplier relationships, and large-scale organizational change across geographically distributed sites

Benefits

Comp & perks

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays
9/80 schedule with every other Friday off
Reasonable accommodation for individuals with disabilities