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Senior Product Manager – Payment & Customer Operations
La Fabrique by CA. Adapt and design payment account journeys and features for the Petits-fils context.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive product management experience in fintech and payments, with a strong focus on compliance, operational rigor, and partner relationship management. Proficient in leading cross-functional teams and managing regulatory requirements within product design.
Highest-signal resume keywords
Product ManagementFintech ExperienceRegulatory ComplianceOperational RigorPartner Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Acceptance TestingIncident ManagementQuality ManagementRegulatory RequirementsProduct Design
Soft Skills
Diplomatic CommunicationLeadership
Industry Keywords
PaymentsEMIAML/CFTCrédit Agricole GroupProfessional Confidentiality
About the role
Key responsibilities & impact- Adapt and design payment account journeys and features for the Petits-fils context.
- Coordinate the internal technical team and implementation partners.
- Lead the operational relationship with Okali (EMI) and Paymentology (processing), including acceptance testing, releases, and incident management.
- Manage relationships with Compliance and Payments teams, as well as with the Crédit Agricole Group.
- Incorporate regulatory requirements—particularly AML/CFT and professional confidentiality—into product design.
- Serve as Petits-fils’ product point of contact, address field feedback, and qualify enhancement requests.
- Manage the contractual scope and distinguish between included services and billable enhancements.
- Lead partner-requested enhancement initiatives from end to end.
- Facilitate regular review meetings with Petits-fils.
- Contribute to discovery for the professional caregivers segment and identify opportunities for future Nello releases.
Requirements
What you’ll need- 7+ years of product experience, including significant experience in fintech, payments, or a regulated environment.
- Strong operational rigor: acceptance testing, incident tracking, and quality management are not areas you shy away from.
- Ability to work with regulated partners, including an EMI, processor, and regulator.
- Understanding that, in regulated finance, compliance is a design constraint—not an obstacle.
- Comfortable managing partner relationships: firm on scope, diplomatic in approach.
- Ability to lead external development teams and manage delivery schedules and budgets.
- Fluent French required.
- Professional working proficiency in English.