Senior Service Delivery Manager

La Fosse Associates

. Own service delivery for Capability-as-a-Service engagements from mobilisation through delivery and exit .

Posted 11/5/2026contractLondon • United KingdomSenior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Capability-as-a-Service engagements, ensuring effective service delivery, stakeholder management, and adherence to service levels and budgets. Proficient in developing delivery processes and improving service offerings while managing complex client relationships.

Highest-signal resume keywords

Service Delivery ManagementStakeholder EngagementService MobilisationBudget ManagementITIL 4 Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Managed ServicesCapacity PlanningService Level AgreementsChange ManagementRisk ManagementDelivery Process ImprovementClient Relationship ManagementGovernance MeetingsEscalation ManagementKPI Reporting

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationNegotiation

Certifications & Qualifications

ITIL 4 Foundation

Industry Keywords

Technology ServicesDigital ServicesProfessional ServicesManagement ConsultancyFinancial ServicesPublic SectorCaaSSFIA Competency Framework

About the role

Key responsibilities & impact

Own service delivery for Capability-as-a-Service engagements from mobilisation through delivery and exit
Act as the primary contact for senior client stakeholders
Lead regular service reviews and governance meetings
Monitor delivery against agreed service levels
Manage escalations and ensure reporting, outputs, and corrective actions are handled effectively
Translate client demand into resource plans and ensure specialist capability is available when needed
Lead new service mobilisations and oversee go-live readiness
Manage cover, replacements, and continuity throughout engagements
Monitor spend against budgets and purchase orders
Manage changes to service scope and support extensions and renewals
Develop and maintain delivery processes
Improve reporting standards and identify opportunities to strengthen and expand the CaaS offering
Work with the Solutions Director, Client Engagement Leads, and wider delivery teams

Requirements

What you’ll need

Significant experience managing outsourced or managed services
Experience in technology or IT services, digital or professional services, management consultancy, managed service providers, or technology/workforce solutions
Proven track record managing complex client relationships and owning service delivery
Experience managing senior stakeholders, including CIOs, CTOs, and Heads of Function
Experience leading formal service reviews and reporting against SLAs and KPIs
Experience managing service escalations, risks, issues, and dependencies
Experience overseeing service mobilisation, capacity planning, and ongoing delivery
Understanding of commercial controls, including purchase orders, budget consumption, change requests, and contract renewals
Ability to distinguish a genuinely managed service from the supply of individual contractors or specialists
Experience building and improving delivery processes in a growing or evolving service environment
Experience mobilising or developing managed services from an early stage
ITIL 4 Foundation or equivalent would be beneficial
Experience with financial services or public sector clients would be beneficial
Familiarity with the SFIA competency framework would be beneficial

Benefits

Comp & perks

Up to 30 days of annual leave, plus bank holidays, birthday off, and Christmas closure period
Hybrid working model: 4 days a week from the London office
2 weeks per year to work from anywhere
Annual company ski trip open to everyone
Subsidised gym membership
Weekly in-office massages
Mental health support and professional resources
Enhanced maternity pay
Regular team socials
Performance incentives and rewards
Discounted private healthcare and dental plans