Manager, Project Initiation – Client Services

LabConnect

. Oversee daily Project Initiation operations and lead the team toward organizational goals .

Posted 9/22/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management and Clinical Trial Setup, with a strong focus on process improvement, team leadership, and effective communication. Proficient in developing training materials and managing client relationships to ensure operational success.

Highest-signal resume keywords

Project Management ExperienceClinical Trial SetupProcess Improvement InitiativesTeam Leadership and MentoringCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClinical Trial ProtocolsBudget ManagementProcess Flow EvaluationDatabase SetupSOP DevelopmentMetrics AnalysisTraining Material CreationMathematical Concepts ApplicationTechnical Procedure Interpretation

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-Solving SkillsAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Clinical TrialsProject InitiationOperational ChangesClient Relationship ManagementPerformance Management

About the role

Key responsibilities & impact

Oversee daily Project Initiation operations and lead the team toward organizational goals
Serve as the first point of contact for management issues related to setup of new or amended clinical trials
Coordinate with internal functional departments on database setup and study needs
Maintain communication with directors and managers regarding operational changes
Evaluate process flows and identify improvement opportunities
Create or oversee training materials, templates, job aids, and SOPs
Implement lessons learned and process changes across Project Initiation and impacted departments
Develop tools to monitor process effectiveness and support evaluation initiatives
Ensure new clinical test procedures and IT database validations are completed and acceptable before specimen receipt and reporting
Assist with interviewing and hiring Project Initiation staff
Participate in process improvement initiatives and departmental metrics reporting
Directly supervise Project Initiation team members as needed
Assign clinical trial protocols to meet quality and timeline requirements
Mentor and train new team members
Coach, develop, and retain associates through performance management and career development
Perform additional related tasks supporting departmental and organizational goals

Requirements

What you’ll need

Bachelor's degree (B.A./B.S.) from four-year college or university with minimum of 5 years’ setup-related and/or project management experience
Equivalent combination of education and experience may be accepted as a substitute for the specified education and experience
Experience in customer service
Excellent organization, interpersonal, communication, and problem-solving skills
Excellent attention to detail, planning, problem-solving, organizational, and time-management skills
Listening and verbal comprehension skills, including translating client needs to team members
Ability to make well-thought-out decisions and adapt to changing environments and requirements
Ability to work independently and collaboratively
Ability to adhere to established timelines, processes, and procedures
Customer service/client relationship management skills
Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint
Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures
Ability to write business correspondence and procedure manuals
Ability to present information and respond to managers’ and clients’ questions
Ability to perform calculations and manage budgets
Ability to apply mathematical concepts to clinical trial budget management and metrics analysis
Ability to solve practical problems with limited standardization
Ability to interpret written, oral, diagram, or schedule-based instructions
Minimal travel requirement