Project Design Manager – Client Services

LabConnect

. Manage the setup and amendment of clinical trial projects .

Posted 10/24/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing clinical trial project setups and amendments, with strong capabilities in translating client requirements into actionable steps. Proficient in project management, budget analysis, and effective communication with stakeholders.

Highest-signal resume keywords

Clinical Trial Project ManagementOperational Specification Document CreationBudget Management and AnalysisCustomer Service SkillsTraining and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementClinical ResearchCentral Laboratory ExperienceOperational Specification DocumentsTest Requisition CreationSOP DevelopmentMetrics AnalysisDatabase SetupProblem-Solving

Soft Skills

Organizational SkillsInterpersonal CommunicationAttention to DetailTime ManagementAdaptability

Tools & Technologies

Microsoft OfficeWord ProcessingSpreadsheetsPowerPoint

Industry Keywords

Clinical TrialsContract Research OrganizationsClient Relationship ManagementProject InitiationLaboratory Manuals

About the role

Key responsibilities & impact

Manage the setup and amendment of clinical trial projects
Create or revise Operational Specification Documents (OSDs) defining client requirements
Create or revise customized test requisitions, laboratory manuals, and collection kit specifications
Serve as a project contact for Sponsors and Contract Research Organizations (CROs)
Attend internal and external calls as a Subject Matter Expert for Project Initiation
Provide information to Project Managers and regular setup-progress updates to Project Management and Client Services leadership
Translate client requirements into actionable steps for problem-solving and issue resolution while adhering to internal standards
Understand and interpret project-specific budgets
Coordinate with internal functional departments on database setup and study needs
Confirm completion of setup-related tasks with colleagues
Assist with project-specific training for internal staff
Mentor and train new team members
Create or oversee training materials, templates, job aids, and SOPs
Perform additional related tasks as assigned
No supervisory responsibilities

Requirements

What you’ll need

Bachelor's degree (B.A./B.S.) from a four-year college or university with a minimum of 3 years of setup-related and/or project management experience
Associate's degree (A.S.) and 5–6 years of central laboratory or related clinical experience, including at least 3 years of setup-related and/or project management experience
Equivalent combination of education and experience may be accepted as a substitute
Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered
Customer service experience
Excellent organizational, interpersonal, communication, listening, verbal comprehension, planning, time management, attention to detail, and problem-solving skills
Ability to translate client needs to team members and adapt to changing environments and requirements
Ability to work independently and collaboratively
Ability to adhere to established timelines, processes, and procedures
Customer service/client relationship management skills
Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint
Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures
Ability to write business correspondence and procedure manuals
Ability to present information and respond to questions from managers and clients
Ability to perform calculations and manage budgets
Ability to apply mathematical concepts to clinical-trial budget management and metrics analysis
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions
Prolonged sitting and computer work; prolonged computer and headphone use for conference calls
Ability to communicate effectively via phone, video, and email
Minimal travel

Benefits

Comp & perks

Equal Opportunity Employer commitment and inclusive workplace
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
One Global Team workplace focused on People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always