Technical Design Manager – Client Services

LabConnect

. Lead the design and implementation of complex operational and technical workflows supporting business and client requirements .

Posted 10/23/2026full-timeJohnson City • Tennessee • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex operational workflows and process improvements within regulated environments, with a strong focus on stakeholder management and technical documentation. Proficient in developing training materials and facilitating knowledge transfer to enhance operational effectiveness.

Highest-signal resume keywords

Process ImprovementOperational ReadinessProject ImplementationStakeholder ManagementTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignWorkflow OptimizationOperational Problem-SolvingClinical-Trial SetupCentral Laboratory OperationsAnalytical MindsetEvidence-Based Decision MakingTechnical OversightRoot-Cause AnalysisContinuous Improvement Methodologies

Soft Skills

Excellent CommunicationFacilitation SkillsMentoring SkillsAbility to Work IndependentlyPrioritization Skills

Tools & Technologies

Microsoft 365Project Collaboration PlatformsProcess Mapping ToolsQuality Systems

Certifications & Qualifications

Lean CertificationSix Sigma CertificationPMP CertificationMedical Technology Certification

Industry Keywords

Clinical ResearchLaboratory ServicesHealthcareRegulated EnvironmentClient Relationship Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the design and implementation of complex operational and technical workflows supporting business and client requirements
Serve as an Operational Setup Advisor or Technical Advisor by evaluating new programs, defining operational readiness requirements, and recommending scalable solutions
Identify, analyze, and improve processes to enhance quality, consistency, productivity, and client experience
Develop and maintain process maps, work instructions, standard operating procedures, training materials, and operational documentation
Partner with cross-functional stakeholders to translate business needs into operational designs and implementation strategies
Lead root-cause analysis and implement corrective and preventive actions for recurring operational and quality issues
Support onboarding programs and facilitate knowledge transfer across teams and functions
Provide coaching, mentoring, and technical guidance without direct people-management responsibility
Act as a subject matter expert during project planning, operational readiness reviews, and continuous improvement initiatives
Establish measures, monitor performance trends, and recommend actions to improve operational effectiveness
Lead project workstreams or coordinate small teams in support of departmental objectives
Provide technical oversight for Operational Specification Documents, customized test requisitions, laboratory manuals, collection-kit specifications, and project-specific operational materials
Participate in technical and operational discussions with internal and external stakeholders, including Sponsors and Contract Research Organizations
Provide design input for new processes, system developments, and organizational changes affecting service delivery
Participate as a subject-matter expert in candidate interviews and selection activities
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Life Sciences, Engineering, Information Systems, Project Management, Operations, or a related discipline; equivalent experience may be considered
7+ years of progressive experience in technical operations, project implementation, process improvement, operational readiness, or a related function
Demonstrated experience leading complex cross-functional initiatives and influencing stakeholders
Experience within clinical research, laboratory services, healthcare, technology, or another regulated environment
Five or more years of experience in project initiation, clinical-trial setup, central laboratory operations, or a comparable technical design function
Strong process design, workflow optimization, and operational problem-solving capabilities
Ability to work independently and prioritize competing demands
Excellent communication, facilitation, stakeholder management, and mentoring skills
Experience creating and delivering onboarding, training, and knowledge-transfer programs
Analytical mindset with the ability to interpret information and support evidence-based decisions
Ability to create clear technical documentation, procedures, training materials, and business communications
Ability to present technical and operational information effectively to internal and external stakeholders
Preferred: Lean, Six Sigma, PMP, or another relevant continuous improvement or project management certification
Preferred: Medical technology certification, licensure, or laboratory bench experience relevant to the assigned area
Preferred: Client relationship management experience in a clinical research, central laboratory, healthcare, or regulated-service environment
Preferred: Experience with process mapping, quality systems, and continuous improvement methodologies
Preferred: Advanced proficiency with Microsoft 365 tools and project collaboration platforms

Benefits

Comp & perks

Equal Opportunity Employer committed to diversity and inclusion
Workplace values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job
Minimal travel requirement