Principal Architect – ServiceNow

Laboratorios Médicos Colonia del Valle - Olab

. Own the architecture and standards for the ServiceNow platform across integrations, data, platform architecture, AI, security, and UX .

Posted 10/15/2026full-timeSt Paul • Minnesota • United StatesLead💰 $166,300 - $249,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow architecture, including integration and data architecture, AI capabilities, and enterprise governance. Proven ability to lead technical teams, manage architecture practices, and translate business needs into scalable technical solutions.

Highest-signal resume keywords

ServiceNow ArchitectureIntegration And Data ArchitectureAI-Enabled CapabilitiesEnterprise Architecture DocumentationPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentAPI DesignEvent-Driven ArchitectureWorkflow AutomationTechnical StandardsArchitecture GovernanceIntegration PatternsData FlowsAI EvaluationTechnical Design Reviews

Soft Skills

Strong CommunicationFacilitation Skills

Tools & Technologies

ServiceNowClaude CodeGitHub CopilotCursorERP Systems

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Technical Architect (CTA)

Industry Keywords

Enterprise ArchitectureTOGAFCompliance WorkflowsRisk ManagementWorkflow Orchestration

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Own the architecture and standards for the ServiceNow platform across integrations, data, platform architecture, AI, security, and UX
Define solution blueprints, reference architectures, reusable design patterns, technical standards, and enterprise architecture-grade documentation
Lead architecture reviews and technical decision-making across ServiceNow and connected enterprise systems
Drive technology strategy and roadmap recommendations for platform capabilities, workflow automation, and AI-enabled operations
Establish and run a formal architecture practice with architecture gates
Chair a Technical Review Board and partner with delivery on change and release governance
Establish development standards, quality controls, and platform governance
Lead buy-versus-build assessments across native ServiceNow capabilities, custom development, and vendors
Directly manage, mentor, hire, and develop architects and engineers; oversee performance and career development
Build and lead the architecture bench and conduct technical design reviews
Partner with product and business teams to understand problems and align appropriate solutions
Translate business problems into scalable technical architectures, workflow orchestration, integration patterns, and data flows
Design AI capabilities including Now Assist, Virtual Agent, workflow automation, and governed agentic patterns
Establish AI evaluation, monitoring, and production guardrails
Own integration and data architecture, including APIs, webhooks, event-driven patterns, and data flows
Ensure systems of record retain authoritative ownership of records, approvals, and compliance workflows
Collaborate with enterprise architecture, platform engineering, security, UX, and Associate Experience UX Council teams
Establish standards for security, privacy, compliance, auditability, Responsible AI, data protection, access control, monitoring, and operational support
Represent ServiceNow in cross-platform architecture forums with SAP, Snowflake, and MDM peers

Requirements

What you’ll need

Bachelor’s degree in computer science, Engineering, Information Systems, or a related technical field
12 years of software engineering and architecture experience
Proven people management experience, including directly managing, hiring, and developing architects or senior engineers
Deep hands-on ServiceNow architecture, development, and platform governance experience across Incident, Change, Problem, Request, and Employee Center Pro
Experience owning and enforcing standards across integrations, data, architecture, AI, security, and UX
Experience creating enterprise architecture-grade documentation and formal architecture governance, including review boards and gates
Strong integration and data architecture background, including APIs, API design, integration patterns, event-driven architecture, and modern software architecture principles
5 years of experience architecting enterprise solutions spanning multiple business systems, applications, data sources, and organizational stakeholders
Experience designing or delivering AI-enabled capabilities in an enterprise setting
Experience leveraging AI-assisted development tools such as Claude Code, GitHub Copilot, Cursor, or similar
Ability to work directly with product and business teams and translate business problems into technical solutions
Strong communication and facilitation skills for technical teams, business stakeholders, and executive leadership
No immigration sponsorship available for this position
ServiceNow Certified System Administrator (CSA)
One or more ServiceNow Certified Implementation Specialist (CIS) certifications, or Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) strongly preferred
Architecture background on other enterprise platforms preferred
Experience with ServiceNow AI capabilities including Now Assist, Virtual Agent, AI Search, and Predictive Intelligence preferred
Experience with ServiceNow industry and workflow applications, specifically APO, MCO, and Source to Pay Operations preferred
Experience integrating ServiceNow with ERP systems or working knowledge of ERP platforms preferred
Knowledge of enterprise architecture frameworks such as TOGAF, integration platforms, API management, and workflow orchestration platforms preferred
Familiarity with security, privacy, auditability, and risk management requirements associated with regulated business processes preferred
Experience influencing platform, vendor, and architecture decisions at enterprise scale preferred

Benefits

Comp & perks

Annual bonus pay based on performance, per plan terms
Comprehensive and market-competitive benefits for associates and their families
Reasonable accommodation during the application process
Equal employment opportunities and advancement based on qualifications and performance