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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in employee relations, conducting impartial workplace investigations, and advising on sensitive employee matters while ensuring compliance with federal and state employment laws. Capable of managing multiple cases with attention to detail and effective communication.
Highest-signal resume keywords
Employee Relations ExperienceWorkplace InvestigationsEvidence AssessmentFederal And State Employment LawCase Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investigative PlanningInterviewing SkillsWritten DocumentationEvidence EvaluationCase TrackingPerformance ManagementPolicy ApplicationConflict ResolutionData AnalysisTrend Reporting
Soft Skills
ImpartialityTrust BuildingDiscretionEmotional ComposureAttention To Detail
Tools & Technologies
HR AcuityCase Management Tools
Certifications & Qualifications
SHRM-SCPSPHRWorkplace Investigations Training
Industry Keywords
EEO ComplianceTitle VIIADAFMLACalifornia's FEHACFRAWorkplace ConflictCorporate WorkforceOperational WorkforceTechnology Industry
About the role
Key responsibilities & impact- Own intake and triage of assigned employee concerns, assessing urgency and risk
- Coordinate appropriate next steps with HRBPs, Legal, and other partners
- Conduct thorough, impartial investigations into workplace concerns, including EEO-related complaints, retaliation, and policy violations
- Develop investigation plans, conduct interviews, evaluate evidence, and prepare findings and recommendations
- Partner with Legal and accountable leaders on corrective actions and case resolution
- Ensure decisions are consistent and follow-up is completed
- Advise HRBPs and managers on performance, conduct, workplace conflict, and separation matters
- Maintain accurate case records with appropriate access controls
- Communicate process updates while protecting information on a need-to-know basis
- Follow up on resolved matters and identify recurring patterns through case data and employee feedback
- Track and report employee relations trends and case metrics to People leadership
- Improve case management practices, policies, and manager training
Requirements
What you’ll need- 7+ years of employee relations experience
- 4+ years independently leading complex workplace investigations and advising on sensitive employee matters
- Strong interviewing, evidence assessment, and written documentation skills
- Commitment to impartiality and procedural fairness
- Ability to build trust while maintaining appropriate boundaries
- Ability to handle sensitive, emotionally charged conversations with discretion and composure
- Experience partnering with Legal
- Experience applying company policies and federal and state employment law, including Title VII, ADA, FMLA, California's FEHA and CFRA, across multiple locations
- Ability to manage concurrent cases, assess urgency, and communicate clear recommendations with attention to detail and follow-through
- Ability and willingness to work onsite at the San Francisco office 4 days a week
- Legally authorized to work in the United States
- Nice to have: experience supporting corporate and operational workforces in a growing technology or infrastructure company
- Nice to have: experience with HR Acuity or comparable case management tools
- Nice to have: formal workplace investigations training, SHRM-SCP or SPHR certification, or manager education development experience
Benefits
Comp & perks- Generous cash & equity compensation
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan
