Customer Operations Representative

Land O'Lakes, Inc.

. Handle Purina product and service orders, inquiries, concerns, and requests via phone, email, and fax .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on order management, problem resolution, and relationship building. Proficient in utilizing Salesforce, JDE E1, and SAP systems to enhance customer fulfillment and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyJDE E1 Order EntrySAP Order EntryEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProblem ResolutionAccount ManagementData EntryAttention to Detail

Soft Skills

Interpersonal EffectivenessConflict ManagementOrganizational SkillsCollaborationNegotiation

Tools & Technologies

Microsoft OfficeSalesforceJDE E1SAP

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer FulfillmentBusiness ProcessesCost ConsiderationsQuality StandardsCross-Functional Teams

About the role

Key responsibilities & impact

Handle Purina product and service orders, inquiries, concerns, and requests via phone, email, and fax
Manage assigned customers from order entry through invoicing
Provide direction to cross-functional teams to meet customer fulfillment expectations
Ensure business processes, cost considerations, and quality standards are followed
Identify problems proactively, determine root causes, and drive resolution of customer order fulfillment issues
Make individual decisions and coordinate collaborative decisions for timely resolution
Communicate, collaborate, and negotiate with internal and external customers and supply chain partners
Develop and own customer relationships to anticipate needs and proactively provide service
Balance business practice adherence with circumstantial exceptions
Work across multiple systems and understand how information inputs affect systems and business decisions

Requirements

What you’ll need

High School Diploma/GED
2–4 years of comparable customer service experience
Proficient skills in Microsoft Office (Excel, Outlook, Word)
Ability to work any set schedule between 7:00am and 4:30pm CST
Must be located in MO, IA, MN, WI, or IL
Proficient knowledge of Salesforce, including account management, account maintenance, logging calls, building notes and contacts, and managing service requests
Proficient knowledge of JDE E1 and SAP order entry systems
Quiet, uninterrupted work environment
Effective verbal and written communication
Interpersonal effectiveness individually and in teams
Comfortable managing conflict while maintaining integrity and quality of work
Excellent organizational skills and attention to detail
Ability to prioritize, plan, and problem solve
Experience in SAP is desirable

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
Life and disability insurance
Education assistance
401(k)
Well-being resources
Holiday pay
Employee development programs
Prorated education assistance for eligible part-time employees