Customer Service Representative

Land O'Lakes, Inc.

. Handle orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem solving, decision making, and relationship management. Proficient in Salesforce, JDE E1, and SAP for effective order management and customer fulfillment.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyJDE E1 KnowledgeSAP Order Entry SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProblem SolvingDecision MakingProcess DevelopmentProcess Improvement

Soft Skills

Customer Relationship ManagementConflict ManagementOrganizational SkillsAttention to DetailPrioritization

Tools & Technologies

SalesforceJDE E1SAPMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer FulfillmentCross-Functional TeamsBusiness ProcessesSupply Chain Management

About the role

Key responsibilities & impact

Handle orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax
Manage assigned customers from order entry through invoicing
Provide direction to cross-functional teams to meet customer fulfillment expectations
Ensure company business processes, cost, and quality considerations are followed
Identify problems, determine root causes, and drive resolution of customer order fulfillment issues
Make individual decisions and coordinate collaborative decisions for timely resolution
Communicate, collaborate, and negotiate with internal and external customers and supply chain partners
Develop and maintain customer relationships to anticipate needs and proactively provide service
Balance business-practice adherence with circumstantial exceptions
Work across multiple systems and assess how information inputs affect systems and business decisions
Use Salesforce for account management, call logging, notes, contacts, and service requests
Use JDE E1 and SAP order entry systems

Requirements

What you’ll need

High School Diploma/GED
2–4 years of comparable Customer Service experience
Proficient skills in Microsoft Office (Excel, Outlook, Word)
Ability to work any set schedule between 7:00am–4:30pm CST
Quiet, uninterrupted work environment
Proficient knowledge of Salesforce, including account management, account maintenance, logging calls, building notes and contacts, and managing service requests
Proficient knowledge of JDE E1 and SAP order entry systems
Problem solving, decision making, customer relationship, process development and improvement skills
Effective verbal and written communication
Ability to manage conflict while maintaining integrity and quality of work
Excellent organizational skills and attention to detail
Ability to prioritize, plan, and problem solve
Candidate for the Southwest Region ideally located in Texas
Candidate for the Midwest Region must be located in Missouri, Iowa, Minnesota, Wisconsin, or Illinois

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
PTO
Life and disability insurance
Education assistance
401(k)
Well-being resources
Holiday pay
Employee development programs
Prorated education assistance for eligible part-time employees
Equal Opportunity Employer