Customer Account Representative

Landis+Gyr

. Manage the operational relationship with assigned customers as the primary liaison with internal departments .

Posted 10/8/2026full-timeReynosa • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management, customer service, and cross-functional collaboration, with a strong focus on compliance and process improvement. Proficient in ERP systems and customer administration processes, ensuring timely issue resolution and effective communication with international clients.

Highest-signal resume keywords

Order ManagementERP Systems (SAP)Customer Service OrientationCross-Functional CollaborationBilingual Communication (English and Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Management ProcessesData Entry and ManagementAnalytical ThinkingProcess ImprovementContract Management

Soft Skills

OrganizationTime ManagementClear Communication

Tools & Technologies

ServiceNowIChangeMicrosoft Office (Excel, Word, Outlook, PowerPoint)

Industry Keywords

ISO 9001ISO 14001ISO 18001ISO 27001ISO 22301ManufacturingInternational BusinessCustomer AdministrationLogistics WorkflowsSupport Contracts

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Manage the operational relationship with assigned customers as the primary liaison with internal departments
Receive, enter, track, and fulfill customer orders according to contractual terms
Monitor the full order cycle from receipt through final delivery
Provide customers, partners, distributors, agents, and sales teams with timely order updates and change notifications
Collaborate with distributors, agents, program teams, and sales teams on order management
Manage order approvals and modifications through platforms such as iChange
Manage internal and external customer requests through ServiceNow
Monitor high-risk and PCA-related orders, communicating delays and action plans when necessary
Support support-contract tracking and return merchandise authorization requests
Maintain positive relationships with customers, strategic partners, and internal teams
Keep order, contract, RMA, and account-management documentation organized and current
Prepare periodic reports on order status, customer-service indicators, and compliance metrics
Collaborate with finance, logistics, production, quality, and IT to resolve order issues
Accurately enter, update, and store data in ERP, ServiceNow, and iChange
Participate in internal and external audits
Support training and feedback for new Order Management team members
Propose process and workflow improvements
Represent the department in interdepartmental meetings
Comply with Integrated Management System and internal-control requirements

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Business, International Trade, or a related field (preferred)
Minimum of 2 to 4 years of experience in customer service, order management, or customer service-related areas in industrial or manufacturing environments
Previous experience using ERP systems, preferably SAP, and order management platforms
Experience working in coordination with cross-functional teams such as sales, logistics, finance, and quality
Experience in multinational companies or manufacturing/export industries is desirable
Intermediate-advanced English, spoken and written, for communication with international clients and teams
Clear oral and written communication in Spanish and English, with a minimum of 70% English
Customer service orientation and timely issue resolution
Organization and time management for handling multiple orders simultaneously
Analytical thinking for identifying order risks and proposing solutions
Advanced proficiency in Microsoft Office: Excel, Word, Outlook, and PowerPoint
Knowledge of order management and customer administration processes
Knowledge of ERP systems such as SAP and ticket management platforms such as ServiceNow
Familiarity with logistics workflows, billing, returns/RMA, and support contracts
Knowledge of quality standards and procedures: ISO 9001, 14001, 18001, 27001, and 22301

Benefits

Comp & perks

Diversity and inclusion commitment
Collaboration with a global team across more than 40 countries