Senior Customer Account Representative

Landis+Gyr

. Manage and oversee strategic client accounts and ensure timely, accurate order delivery .

Posted 10/8/2026full-timeReynosa • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, order management, and customer logistics processes, with a strong focus on compliance with ISO standards and internal policies. Proficient in coordinating cross-departmental initiatives and maintaining strategic client relationships while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Account ManagementOrder ManagementERP Systems (SAP)ISO Standards ComplianceSpanish Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCustomer LogisticsConflict ResolutionPerformance Metrics AnalysisCustomer NegotiationDistribution ProcessesKPI TrackingTechnical Services KnowledgeLandis+Gyr Products KnowledgeCompliance Knowledge

Soft Skills

Proactive Problem SolvingMentoringCustomer Relationship ManagementAbility to Work Under PressureTeam Coordination

Tools & Technologies

IChangeServiceNowMicrosoft Office 365Internal ERP SystemsCustomer/Order Databases

Industry Keywords

B2BManufacturingCustomer Management PoliciesLegal ProceduresAudit Compliance

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Manage and oversee strategic client accounts and ensure timely, accurate order delivery
Serve as the primary contact for complex or high-risk clients
Anticipate issues and propose proactive solutions
Coordinate with sales, distribution, service programs, and technical support teams
Review, approve, and adjust high-impact orders using iChange and related tools
Ensure compliance with contracts, internal policies, IMS requirements, and ISO standards
Mentor and support other client account representatives
Participate in order-management process improvement initiatives
Maintain relationships with strategic clients, partners, and distributors
Monitor customer satisfaction, delivery times, order accuracy, complaints, returns, and service KPIs
Manage risks and contingency plans for critical or high-value orders
Report department performance, recurring issues, and optimization proposals to management
Participate in tool implementations, system integrations, and cross-departmental projects
Maintain complete, current, audit-compliant order and customer documentation

Requirements

What you’ll need

Bachelor's degree in Business Administration, Commerce, Industrial Engineering, Marketing, or a related field
Minimum 3 to 5 years of experience in account management, customer service, inside sales, or order management in B2B or manufacturing environments
Experience with ERP systems, preferably SAP, and order management and CRM tools
Experience coordinating multiple departments and tracking complex logistics, billing, and distribution processes
Experience in conflict resolution, customer negotiation, and handling critical order or delivery situations
Extensive knowledge of order management, distribution, and customer logistics processes
In-depth knowledge of Landis+Gyr products and technical services
Familiarity with iChange and ServiceNow
Knowledge of customer-management policies, contracts, and legal procedures
Understanding of IQMS and ISO 9001, 14001, 18001, 27001, and 22301 standards
Excellent Spanish written and verbal communication skills; English is additionally desirable
Ability to analyze order information, performance metrics, and customer trends
Ability to work under pressure and meet time and quality objectives
Willingness to travel occasionally
Proficiency with Microsoft Office 365, internal ERP systems, customer/order databases, and KPI tracking platforms

Benefits

Comp & perks

No specific benefits or compensation extras stated