Technical Implementation Engineer I

Landis+Gyr

. Serve as the initial escalation point for complex technical issues from program support teams .

Posted 9/15/2026full-timeAlpharetta • United StatesMid-LevelSenior💰 $76,400 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and problem resolution, particularly in two-way electric AMI technology, while effectively communicating with customers and cross-functional teams. Proficient in managing test environments and supporting software installations, ensuring adherence to service delivery standards.

Highest-signal resume keywords

Technical SupportRoot Cause AnalysisTwo-Way Electric AMI TechnologySoftware Quality TestingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportRoot Cause AnalysisSoftware Quality TestingDatabase ManagementTest Environment ManagementScriptingNetworkingDeployment SupportChange ControlUse-Case Scenario Development

Soft Skills

Analytical SkillsSelf-MotivatedProactive Problem SolvingMultitaskingCommunication Skills

Tools & Technologies

OracleSQL ServerWindowsUnixCRM SystemsWireless Technologies

Certifications & Qualifications

Bachelor of Science DegreeOSHA/Safety Training

Industry Keywords

Utility Domain KnowledgeSystem Acceptance TestingFirst Article TestingCustomer ServiceTechnical Implementation

Tech Stack

Tools & technologies

OracleSQLUnix

About the role

Key responsibilities & impact

Serve as the initial escalation point for complex technical issues from program support teams
Provide in-depth technical support across Development, Engineering, SQA, Product Management, and Project Management
Drive resolution of technical issues, document resolutions fully in CRM, and cross-train other departments
Gather detailed technical information and escalate unresolved issues to the Engineering/Tier IV team
Support the Technical Implementation Manager with deployment of company solutions for customers
Own test environments and the test lab supporting the deployment organization
Create use-case scenarios and solutions demonstrating GridStream system operation and improve the customer-facing test suite
Support System Acceptance Testing (SAT) for new customer deployments
Support manufacturing resources during First Article Testing (FAT) and monitor FAT processes
Lead creation of standard operating procedures and repeatable technical solutions
Follow formal change-control processes
Develop subject matter expertise in two-way electric AMI technology from head-end software to field endpoints
Ensure CRM tickets are fully documented and resolved or escalated within SLA guidelines
Follow through proactively on technical issues to ensure accurate and prompt resolution
Support software installation activities for new releases and provide post-implementation support
Test and support beta software versions and identify gaps in technical documentation
Participate in root-cause-analysis response teams for system problems during solution deployment
Represent Landis+Gyr professionally with internal and external customers

Requirements

What you’ll need

Bachelor of Science degree required
Experience working with solutions involving both software and hardware
Strong analytical skills and ability to perform methodical root cause analysis and troubleshoot technical issues
Ability to adapt in a dynamic work environment
Ability to work in an environment driven by high standards for service and system delivery
Ability to work unsupervised and act as a self-starter
Experience with Oracle or SQL Server databases is a plus
Excellent written and oral communication skills
Strong customer communication and service skills
Experience with wireless technologies is a plus
Background in software quality testing desired
Utility domain knowledge preferred
Experience with Windows desktop/server platforms and/or Unix, networking, and scripting is a plus
Ability to plan and maintain schedules
Good judgment in selecting methods and techniques for solving problems and obtaining solutions
Self-motivated and proactive; able to work under stressful conditions
Proven ability to resolve customer issues appropriately
Ability to multitask and prioritize
Ability to travel approximately 25%
Ability to act as liaison with other Landis+Gyr business units to resolve and follow through on issues and defects
Ability to see, hear, and speak in English
Must be current with available OSHA/Safety Training provided by the Company
Ability to work while wearing required safety equipment, if required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Life insurance
401(k)-retirement plan featuring a generous company match incentive
Three (3) weeks of Paid Time Off (PTO)
Eleven (11) paid holidays
Tuition reimbursement program
Optional pet insurance
Supplemental medical coverage
Other perks supporting health, wellness, and enrichment