Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Lanlink Informática Ltda.

Junior IT Support Analyst

Lanlink Informática Ltda.

. Provide technical support by analyzing, diagnosing, and resolving incidents and issues related to IT infrastructure .

Posted 9/30/2026full-timeFortaleza • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT infrastructure support, including installation, configuration, and administration of Windows Server and Linux operating systems. Proficient in troubleshooting, documentation, and training to enhance team capabilities and ensure compliance with SLAs.

Highest-signal resume keywords
IT Infrastructure SupportWindows Server AdministrationLinux Operating System ManagementTechnical SupportTicketing System Documentation

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operating System InstallationVirtualization SupportBackup SolutionsIncident DiagnosisIssue Resolution
Soft Skills
User InteractionTraining and MentoringCommunication Skills
Tools & Technologies
Ticketing SystemRemote Access Tools
Industry Keywords
SLA ComplianceIT Service RequestsKnowledge Base Creation

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Provide technical support by analyzing, diagnosing, and resolving incidents and issues related to IT infrastructure
  • Handle IT service requests from Lanlink and its clients
  • Interact with users/clients by telephone, remote access, or in person
  • Install, configure, and administer operating systems on physical and virtual servers, including Windows Server and Linux
  • Provide support for virtualization, backup, and email-related requests
  • Support Level 2 teams in resolving IT requests
  • Participate in training sessions and meetings
  • Provide support within the SLAs contractually established
  • Record all activities performed in the ticketing system
  • Document processes and procedures for implementing new technologies and creating or modifying servers
  • Follow client-defined contractual processes and Lanlink’s internal procedures
  • Create knowledge base documents to support Level 1 and Level 2 teams and Level 3 analysts
  • Train Level 2 and/or Level 3 technicians and analysts when necessary
  • Request assistance from specialists in resolving more complex incidents and issues

Requirements

What you’ll need
  • Completed or ongoing higher education in IT or a related field
  • Experience providing IT infrastructure support
  • Preferably, experience with Windows Server operating systems

Benefits

Comp & perks
  • Hapvida, Bradesco Saúde, or Unimed health insurance, depending on local availability
  • Hapvida Odonto or Bradesco Dental insurance
  • Alelo meal or food allowance
  • Life insurance fully paid by Lanlink
  • Transportation allowance
  • Pharmacy benefit
  • University partnership benefit
  • TotalPass
  • Internal learning platform
  • Moodar platform, offering therapy at discounted rates for employees