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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Serve as the Meta subject-matter expert for the Account Management and Implementation teams.
- Diagnose and resolve blocked numbers, quality rating drops, and rejected templates.
- Advise clients and agencies on campaigns and best practices.
- Turn knowledge into training materials and enablement sessions for the team.
- Support well-configured campaigns and the maintenance of a healthy WhatsApp channel.
Requirements
What you’ll need- Hands-on experience with the WhatsApp Business API, including numbers, templates, quality ratings, and messaging limits.
- Experience with Meta Business Manager, including permissions, business verification, and resolving restrictions and blocks.
- Knowledge of Meta campaigns.
- Experience troubleshooting technical issues.
- Clear communication skills to explain technical topics to non-technical clients and colleagues from other departments.
- Strong organizational skills to manage multiple requests simultaneously and prioritize them based on urgency.
- Ability to document processes and create training materials.
- Nice to have: experience in the real estate market; experience at a performance marketing agency or working with multiple advertisers; experience with WhatsApp Business solution providers; experience in Customer Success, technical support, or implementation; knowledge of SQL or BI tools; and experience creating training programs or knowledge bases.
Benefits
Comp & perks- Caju benefits card, giving you greater flexibility in how you use your benefits.
- Wellhub, extended to eligible dependents.
- Dental plan.
- SulAmérica life insurance, providing security for you and your family.
- Annual performance bonus.