Technical Service Representative I

LATICRETE International

. Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for building materials, with strong knowledge of architecture and construction practices. Proficient in drafting specifications and conducting technical presentations for construction professionals.

Highest-signal resume keywords

Technical Support ExperienceKnowledge of LATICRETE ProductsTechnical Communication SkillsIntermediate Microsoft Office ProficiencyERP and CRM Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ServiceMaterial SelectionBlueprint ReviewSpecification DraftingTechnical Document PreparationCustomer Complaint ResolutionLead IdentificationPhysical Strength to Lift 50 Pounds

Soft Skills

Positive AttitudeCooperative Attitude

Tools & Technologies

Microsoft OfficeOracle EnterpriseOneSalesForce1 CRM

Certifications & Qualifications

High School Diploma

Industry Keywords

Construction IndustryArchitecture PracticesBuilding MaterialsCompetitive MaterialsTechnical Seminars

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Provide technical service to architects, contractors, and distributors to advise on proper material selection for specific applications
Review architectural blueprints, details, and specifications to advise on proper material selection for specific applications
Draft specifications and details for architects, engineers, contractors, and distributors
Prepare technical documents and literature for architects, engineers, contractors, and distributors
Conduct seminars for architects, distributors, contractors, and other construction professionals
Investigate and settle customer service and product complaints diplomatically and professionally within authorized limits
Handle input and requests from sales and field personnel and update the job file system
Identify and forward leads to the sales department
Maintain professional conduct
Perform other duties as directed by the Supervisor

Requirements

What you’ll need

Minimum 3-5 years’ experience in construction industry
2 years in technical support of a building material or product preferred
Fluency in 2nd language preferred
Physical strength to lift and carry minimum of 50 pounds frequently
Knowledge of architecture and construction practices and materials
Knowledge of LATICRETE products and applications preferred
Knowledge of competitive materials preferred
Technical communication and presentation abilities (some of which is on short notice)
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook
Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and SalesForce1 CRM system preferred
Positive, cooperative attitude with all employees of LATICRETE and all customers
High School Diploma
Travel 25%, with some International travel required

Benefits

Comp & perks

Medical
Dental
Vision
401k
Tuition reimbursement
13 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance