Technical Service Supervisor

LATICRETE International

. Supervise and schedule daily operations of technical service representatives .

Posted 9/24/2026full-timeRemote • United StatesSeniorLead💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical support within the construction industry, with a strong focus on managing technical service representatives and providing expert guidance on materials selection and installation procedures. Proficient in analyzing technical activities and preparing detailed documentation to support operational excellence.

Highest-signal resume keywords

Technical Support ManagementLATICRETE Product KnowledgeConstruction Methods ExpertiseERP and CRM ProficiencySupervisory Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Document PreparationData AnalysisPerformance EvaluationJob Site AssistanceTechnical Service Audits

Soft Skills

Interpersonal CommunicationTeam CooperationWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeOracle EnterpriseOneCRM OnDemand

Certifications & Qualifications

Associates Degree or Equivalent Work Experience

Industry Keywords

Construction IndustryBuilding MaterialsTechnical ServiceISO Quality SystemArchitectural Details

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Supervise and schedule daily operations of technical service representatives
Manage technical service representatives, including attendance, scheduling, staff meetings, and performance evaluations
Analyze technical activities and report trends and needs
Create new/revised technical data sheets and technical advisories/documents
Provide technical service to architects, contractors, and distributors regarding materials selection and installation procedures
Review and prepare technical documents, architectural details, and specifications
Supervise investigation and settlement of customer service and product complaints
Coordinate incoming technical service and training requests with sales and field technical representatives
Follow up on requests from field representatives and distributors for telephone contact with contractors and architects
Coordinate and participate in job site assistance
Represent the technical department in management meetings and ISO quality system/management reviews
Review and approve technical literature and data sheets
Coordinate technical service NAPs
Conduct technical service department audits at satellite facilities as required
Write technical service articles and tips for newsletters and industry publications
Perform other directly related duties and assume delegated accountabilities

Requirements

What you’ll need

Minimum 7 years experience in construction industry
Minimum of 3 years in technical support of a building material or product
Supervisory and management skills
Excellent interpersonal, written and verbal communication skills
Knowledge of architecture and construction methods
Detailed knowledge of LATICRETE product line, applications, construction practice and materials
Fluency in 2nd language preferred
Physical strength to lift and carry up to 50 pounds frequently
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook
Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred
Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers
Associates Degree or equivalent work experience
Travel: 25%

Benefits

Comp & perks

Medical
Dental
Vision
401k
Tuition reimbursement
13 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance