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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in guiding customers through personal loan applications while ensuring compliance with credit policies and responsible lending requirements. Strong communication and negotiation skills are essential for building relationships and resolving issues effectively.
Highest-signal resume keywords
Customer Service ExperienceLending Process UnderstandingClear Communication SkillsAttention To DetailFamiliarity With AI Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Negotiation SkillsProblem-SolvingResilienceCollaborationMotivation To Achieve Targets
Tools & Technologies
AI Tools
Industry Keywords
Personal Loan ApplicationsCredit PoliciesResponsible Lending RequirementsFinancial Information VerificationBackground Check
About the role
Key responsibilities & impact- Guide customers through secured and unsecured personal loan applications from application through to outcome
- Understand customer circumstances and identify suitable lending solutions
- Keep customers informed throughout applications, explain next steps and answer questions
- Assess new personal loan applications received online, over the phone or through broker channels
- Meet service time frames
- Verify documents and financial information and contact relevant parties when confirmation is needed
- Follow credit policies, responsible lending requirements and conversation guidelines
- Work with colleagues and stakeholders to resolve issues, share knowledge and support new team members
Requirements
What you’ll need- Experience providing great customer service and a general understanding of lending processes
- Clear communication and negotiation skills
- Ability to explain options and build positive relationships
- Attention to detail and confidence working through information to make sound decisions
- Resilience and a practical approach to solving problems and managing challenging conversations
- Motivation to achieve customer and business targets
- Collaborative team approach
- Familiarity with AI tools to support everyday tasks, organise information and improve efficiency within approved processes
- Willingness to learn, share ideas and explore better ways of working
- Successful applicants must complete a background check, including criminal history and bankruptcy checks, prior to commencing employment
Benefits
Comp & perks- Extra week of paid leave each year through the Take 5 initiative
- Hybrid working model combining working from home with office connection
- Sonder 24/7 support app for mental and physical wellbeing
- Discounts on Latitude products and services