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Launchmetrics

Online Support Operator – Fixed Term Contract

Launchmetrics

. Handle customer requests and identify root causes .

Posted 10/12/2026contractRemote • ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical ability and autonomy in managing customer requests, identifying root causes, and proposing new media sources. Collaborates effectively with cross-functional teams to enhance customer support activities and provide actionable insights.

Highest-signal resume keywords
Advanced EnglishAnalytical AbilityProactive AttitudeCollaboration with DataOps TeamsAbility to Identify Root Causes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Media Registry ChecksDocument Content ChecksProposing New Media Sources
Soft Skills
Good Communication SkillsAutonomyAbility to Switch Tasks
Industry Keywords
Customer Support ActivitiesDataOpsCoverage Maintenance

About the role

Key responsibilities & impact
  • Handle customer requests and identify root causes
  • Provide users with feedback and fix issues quickly
  • Perform basic checks on media registry and document contents
  • Manage coverage additions
  • Propose new sources to add
  • Create and enrich media and sections
  • Collaborate with the DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team
  • Provide feedback and support requests across DataOps and the wider Launchmetrics organization
  • Propose technical or process initiatives to improve customer support activities
  • Provide meaningful insights to team members to support proactive coverage maintenance

Requirements

What you’ll need
  • Advanced English
  • Analytical ability
  • Autonomy
  • Good communication skills
  • Proactive attitude
  • Ability to switch from one task to another
  • Tech knowledge is advantageous
  • Ability to identify root causes and manage prompt solutions
  • Ability to perform basic checks on media registry and document contents
  • Ability to propose new media sources
  • Ability to collaborate with DataOps Quality Team, DMR Account Managers Team, and DMR Tech Team

Benefits

Comp & perks
  • Learning and development allowance
  • Benefits package tailored to each location
  • Flexible work arrangements
  • Support for establishing a home office
  • Other perks
  • Autonomy and growth and advancement possibilities