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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT systems administration and infrastructure support, with a strong focus on Microsoft 365 services, identity management, and troubleshooting complex technical issues. Proficient in managing and optimizing IT environments while adhering to regulatory standards.
Highest-signal resume keywords
Microsoft 365 AdministrationMicrosoft Entra ID ManagementActive Directory ManagementEndpoint TroubleshootingGMP Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Systems AdministrationInfrastructure SupportRoot-Cause AnalysisTechnical DocumentationNetworking FundamentalsWindows Server ManagementGroup Policy ManagementDNS ManagementMFA ImplementationConditional Access Configuration
Soft Skills
Problem-SolvingOwnershipCommunication
Tools & Technologies
Microsoft TeamsSharePointOneDriveExchange OnlineAV InfrastructureMeeting-Room TechnologyTCP/IPDHCPVLANsVPNs
Industry Keywords
GMP EnvironmentChange ManagementOperational ProcessesSecurity ImprovementsIT Policies
Tech Stack
Tools & technologiesDNSFirewallsTCP/IP
About the role
Key responsibilities & impact- Provide 2nd- and 3rd-level technical support across office and production environments
- Troubleshoot complex issues related to software, accounts, access and endpoints
- Own escalated incidents and problems, perform root-cause analysis, and implement sustainable solutions
- Manage the lifecycle of laptops, desktops, printers, peripherals and mobile devices, including deployment, troubleshooting, repair and replacement
- Support and maintain meeting-room and AV infrastructure, including Microsoft Teams Rooms, displays and conferencing equipment
- Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and licensing
- Manage identities, authentication and access through Microsoft Entra ID, including Conditional Access, MFA, role assignments and access policies
- Maintain and troubleshoot on-premises Active Directory, Group Policy, DNS and Windows Server infrastructure
- Participate in infrastructure upgrades, migrations, security improvements and IT projects
- Monitor system health and proactively identify operational, security and capacity issues
- Maintain technical documentation, procedures, configurations and asset records
- Contribute to IT policies, change management and operational processes within a regulated GMP environment
- Report to the Lead IT
Requirements
What you’ll need- 5+ years of hands-on experience in IT systems administration, infrastructure support or a similar role
- Strong administration experience with Microsoft 365, particularly Exchange Online, Teams, SharePoint/OneDrive and tenant-level configuration
- Strong working knowledge of Microsoft Entra ID, including identity management, MFA, Conditional Access and role-based access
- Strong knowledge of Active Directory, Group Policy, DNS and Windows Server environments
- Proven ability to independently troubleshoot complex endpoint, identity, application and infrastructure issues
- Good understanding of Microsoft security and identity best practices
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls
- Experience taking ownership of technical incidents and problems from investigation through resolution and documentation