Bilingual Client Intake Specialist, Mandarin & English

Law Offices of Sabrina Li, P.C.

. Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support .

Posted 10/10/2026contractRemote • China, Taiwan, MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual proficiency in Mandarin and English, providing exceptional client relations and administrative support within a legal context. Skilled in utilizing CRM systems and virtual communication tools to enhance client engagement and operational efficiency.

Highest-signal resume keywords

Bilingual Proficiency In Mandarin And EnglishClient Relations ExperienceCRM Software FamiliarityMicrosoft Office Suite ProficiencyExperience In U.S.-Based Law Firm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RelationsAdministrative SupportIntake Process ManagementSales Target AchievementCalendar ManagementEmail ManagementDetail OrientationMultitasking Ability

Soft Skills

Interpersonal SkillsCommunication SkillsRapport Building

Tools & Technologies

CRM SystemsVirtual Communication ToolsScheduling ApplicationsRedNoteWeChatFacebookInstagramWhatsAppLinkedIn

Industry Keywords

Immigration LawClient SatisfactionConsultation Scheduling

About the role

Key responsibilities & impact

Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support
Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
Build rapport with clients, follow up on inquiries, and support conversion of leads into retained clients while meeting monthly sales and consultation targets
Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
Liaise professionally with clients, business partners, and third parties
Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction
Participate in a possible short video assessment simulating a role-specific scenario during the application process

Requirements

What you’ll need

Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
Fluent in Mandarin and English, both written and verbal (required)
Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
Familiarity with CRM software, virtual communication tools, and scheduling applications
Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
Strong interpersonal skills, attention to detail, and ability to multitask
Reliable internet connection and dedicated home office setup
Familiarity with communicating through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
Bachelor's degree in communications, business administration, or related field preferred

Benefits

Comp & perks

Comprehensive training to set you up for success in your role
Ongoing opportunities for professional development and career advancement
Collaborative and empowering culture within a global team
Fully remote position based in Asia
Flexible scheduling to support productivity and work-life balance
Work from the comfort of your home with no commute
Holiday pay for all U.S. federal holidays observed by the firm
Performance-based bonuses to reward your contributions
Periodic remuneration reviews to ensure fair and competitive compensation
Supportive, growth-oriented environment
Professional culture encouraging innovation and continuous learning