Bilingual Client Intake Specialist, Mandarin & English

Law Offices of Sabrina Li, P.C.

. Serve as the primary point of contact for client calls, emails, and social media inquiries .

Posted 10/24/2026full-timeRemote • China, Taiwan, MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates bilingual proficiency in Mandarin and English, with strong client relations and administrative support skills. Capable of managing communications, scheduling, and CRM systems to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Bilingual Support (Mandarin-English)Client Relations ExperienceCRM Software ProficiencyMicrosoft Office Suite ProficiencyExperience in U.S.-Based Law Firm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RelationsAdministrative SupportCRM SoftwareMicrosoft Office SuiteEmail Management SystemsVirtual Communication ToolsScheduling ApplicationsLead ConversionIntake Process ManagementAttention to Detail

Soft Skills

Interpersonal SkillsMultitaskingRapport BuildingFollow-Up SkillsCommunication Skills

Tools & Technologies

RedNoteWeChatFacebookInstagramWhatsAppLinkedIn

Industry Keywords

Immigration LawClient SatisfactionOperational SupportConsultation TargetsVirtual Collaboration

About the role

Key responsibilities & impact

Serve as the primary point of contact for client calls, emails, and social media inquiries
Provide professional Mandarin-English bilingual support
Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through intake
Build rapport with clients, follow up on inquiries, and support lead conversion into retained clients
Meet monthly sales and consultation targets
Manage calendars, inboxes, communications, and deadlines
Provide day-to-day operational support to the management team
Maintain accurate client records in CRM systems, including interactions, follow-ups, and intake progress
Liaise with clients, business partners, and third parties
Collaborate with attorneys and team members to ensure efficient workflows and client satisfaction
Complete a possible short video assessment simulating a role-specific scenario during the application process

Requirements

What you’ll need

Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
Bachelor's degree in communications, business administration, or related field preferred
Fluent in Mandarin and English, both written and verbal (required)
Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
Familiarity with CRM software, virtual communication tools, and scheduling applications
Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
Strong interpersonal skills, attention to detail, and ability to multitask
Reliable internet connection and dedicated home office setup
Familiarity with communicating through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
Availability for standard working hours of 8:00 AM to 5:00 PM Pacific Time, or alternative shifts to accommodate the time difference

Benefits

Comp & perks

Comprehensive training to set you up for success in your role
Ongoing opportunities for professional development and career advancement
Collaborative and empowering culture within a global team
Fully remote position based in Asia
Flexible scheduling to support productivity and work-life balance
Work from the comfort of your home with no commute
Holiday pay for all U.S. federal holidays observed by the firm
Performance-based bonuses to reward your contributions
Periodic remuneration reviews to ensure fair and competitive compensation
Supportive, growth-oriented, collaborative, and empowering culture
Environment encouraging innovation and continuous learning