Bilingual Client Intake Specialist, Mandarin & English

Law Offices of Sabrina Li, P.C.

. Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support .

Posted 9/22/2026full-timeRemote • China, Philippines, Malaysia, TaiwanJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual proficiency in Mandarin and English, with strong client relations and administrative support skills. Capable of managing client inquiries, maintaining accurate records in CRM systems, and collaborating effectively with legal teams to enhance client satisfaction.

Highest-signal resume keywords

Bilingual Proficiency In Mandarin And EnglishClient Relations ExperienceCRM Software FamiliarityMicrosoft Office Suite ProficiencyExperience In U.S.-Based Law Firm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RelationsAdministrative SupportIntake Process ManagementSales Target AchievementRecord Keeping

Soft Skills

Interpersonal SkillsAttention To DetailMultitasking Ability

Tools & Technologies

CRM SystemsVirtual Communication ToolsEmail Management SystemsScheduling Applications

Industry Keywords

Immigration LawClient SatisfactionLead ConversionConsultation Scheduling

About the role

Key responsibilities & impact

Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support
Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
Build rapport with clients, follow up on inquiries, and support conversion of leads into retained clients
Meet monthly sales and consultation targets
Manage calendars, inboxes, communications, and deadlines
Provide day-to-day operational support to the management team
Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
Liaise professionally with clients, business partners, and third parties
Collaborate with attorneys and team members to ensure smooth communication, efficient workflows, and high client satisfaction

Requirements

What you’ll need

Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
Bachelor's degree in communications, business administration, or related field preferred
Fluent in Mandarin and English, both written and verbal (required)
Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
Familiarity with CRM software, virtual communication tools, and scheduling applications
Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
Strong interpersonal skills, attention to detail, and ability to multitask
Reliable internet connection and dedicated home office setup
Familiarity with communicating through RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
Availability for standard working hours of 8:00 AM to 5:00 PM Pacific Time (PST), or alternative shift arrangements
May be required to complete a short video assessment simulating a role-specific scenario

Benefits

Comp & perks

Comprehensive training to set you up for success in your role
Ongoing opportunities for professional development and career advancement
Collaborative and empowering culture within a global team
Fully remote position based in Asia
Flexible scheduling to support productivity and work-life balance
Work from the comfort of your home with no commute
Holiday pay for all U.S. federal holidays observed by the firm
Performance-based bonuses to reward your contributions
Periodic remuneration reviews to ensure fair and competitive compensation
Supportive, growth-oriented, collaborative, and empowering culture
Environment encouraging innovation and continuous learning